It’s somewhat difficult to parse your question, I’m guessing due to a language barrier.
Phrases such as “is flat but ball collision” “comes out to crash” apparently got lost in translation.
The only wild guess I can make, is a problem that you see often with physics and ‘small balls.’ You need to have your ‘small ball’ be at least one unity unit in size, then scale the rest of your scene around that. Anything smaller than a 1 unit sphere, the physics engine tends to miss collisions. It’s just not designed for ‘small balls’ the size of a proton.
Perhaps you have a friend or co-worker with better English skills that can help you explain your issue better?