How to report a bug

Pixyz
1

To report a bug/issue related to Pixyz products, please use this form.

To help Unity give you the best feedback or be able to fix the issue, please share the following information:

  • The product name (Pixyz Plugin, Pixyz Studio,…)
  • The product version (e.g. 2024.1.0.35)
  • The OS
  • Your PC configuration (especially GPU information)
  • A precise description of your issue, with reproduction steps (videos or screenshots can help!)
  • A 3D model reproducing the issue. It doesn’t have to be the whole model if confidentiality is an issue, a small piece or a dummy model will do! - Unity provides a Secure File Transfer System
  • The log file:
    • For Pixyz Studio / SDK / Scenario Processor, the log file is located in %APPDATA%/{ProductName}/lastSession{Id}.log
    • For Pixyz Plugin, please provide both the Unity Editor log file (Editor.log) and Pixyz Plugin log file (Pixyz.log) located in %LOCALAPPDATA%/Unity/Editor/

Additionally for Pixyz Plugin, also share:

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