I haven't received my quarterly payment

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My account Rosyaev - Asset Store

I haven’t received my quarterly payment, I haven’t received any messages on the unity website or by email, nothing. I haven’t received a response to my support ticket after 2 weeks either.

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tickets can take a long time to be responded to

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Hi @Rosyaev, I would suggest using this space for future publisher-related topics.

I also asked @AndrewAssetStore to follow up.

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Can you check your payout profile please? Visit the publisher portal and in the Profile section there’s a link to id.unity.com wehre you can check your bank details and also update the tax interview if needed. The tax interview needs to be updated every 3 years, and is one potential cause for missed payouts.

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Thank you for your answer, i retake tax interview and i try to update/change payout method, then i get this error

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and i dont get sms code

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@Rosyaev it might be due to the location. Can you send your support ticker number in DM?

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Okay, I wrote to you. I really did initially register in Russia and now I live in Armenia

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I’m experiencing this right now, but with PayPal payment. I haven’t received a response from support for over a month. Have you managed to resolve this?

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Hi @RaphaelZero, please send the ticket number in DM, no response for a month is too long, I’ll take a look.

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Hi.

I also did not receive payment in last 4 months, updated my payment info in April, received last payment after that, then nothing anymore. I see no issues on payment profile and I use paypal.