Incompatible Devices

Unity Engine
,
1

Hey! About two days ago I published my first mobile app I made for fun (link) but it’s been up for at least 29 hours and it’s still showing up as no devices compatible for me and my artist (Galaxy Note, S3 and Nexus 7). The app was successfully signed and uploaded plus all these devices say they’re supported (4338 in total).

I’m really starting to wonder what is going on. I contacted google about 20 hours ago and they haven’t bothered to respond so I’m stuck here. Plus I do know for a fact it works at local installing works perfectly.

Kind of want to know what’s going on and how to sort this as we plan to make more apps with Unity but we can’t if this is a persisting problem.

Any help would be greatly appreciated!

2

There’s a way to get Google support to call you. When I had this problem, they called me right away. It’s not easy to find, here’s how:

  1. Go to your developer console and click on Help Feedback → Contact Support
  2. Click Application Publishing Issues → Users unable to download my app
  3. Scroll down to A download from Google Play website never started and expand that section
  4. Click on “please contact our support team” at the bottom
  5. Click Using and downloading Google Play apps digital content → Download apps games → Having trouble downloading…
  6. Click on the Call Us button at the bottom left
3

No matter what kind of issue i use it only comes up with email us but not call us :frowning:

4 
<?xml version="1.0" encoding="utf-8"?>
<manifest xmlns:android="http://schemas.android.com/apk/res/android" package="com.datMoka.FlappyPoro" android:theme="@android:style/Theme.NoTitleBar" android:versionName="1.0_ETC1" android:versionCode="2" android:installLocation="preferExternal">
  <supports-screens android:smallScreens="true" android:normalScreens="true" android:largeScreens="true" android:xlargeScreens="true" android:anyDensity="true" />
  <application android:icon="@drawable/app_icon" android:label="@string/app_name" android:debuggable="false">
    <activity android:name="com.unity3d.player.UnityPlayerNativeActivity" android:label="@string/app_name" android:screenOrientation="portrait" android:launchMode="singleTask" android:configChanges="mcc|mnc|locale|touchscreen|keyboard|keyboardHidden|navigation|orientation|screenLayout|uiMode|screenSize|smallestScreenSize|fontScale">
      <intent-filter>
        <action android:name="android.intent.action.MAIN" />
        <category android:name="android.intent.category.LAUNCHER" />
      </intent-filter>
      <meta-data android:name="unityplayer.UnityActivity" android:value="true" />
      <meta-data android:name="unityplayer.ForwardNativeEventsToDalvik" android:value="false" />
    </activity>
  </application>
  <uses-sdk android:minSdkVersion="9" android:targetSdkVersion="19" />
  <uses-feature android:glEsVersion="0x00020000" />
  <supports-gl-texture android:name="GL_OES_compressed_ETC1_RGB8_texture" />
</manifest>

Here’s my manifest as well

5

Hmm, I’ve had my developer account for almost two years now and lots of downloads across all of my apps. Maybe that has something to do with it.