Integration not complete

Everything is set up ok and the other app works except this one. The only thing that is different is that the game uses the same code as another due to it being duplicated

Hi @JDVDeisgn ,

Are you using copied scripts or is the project itself a copy? If the project itself is a copy you will most likely have to re-link the project from the Services window. If it is not can you please try unlinking and then relinking the project from the Services window then press play in the editor and let me know what the result is?

will I keep the potential revenue I made before?

actually I don’t think you know what the problem is. the ads work perfectly, everything does except the analytics on the unity ads analytics page on the website. there it says integration not complete

Hey @JDVDeisgn ,

If you are re-linking your project to a different Analytics project your old revenue data will not transfer. What version of Unity are you using? Would you mind sending me a private message with your project id so that I can take a look?

is there a way of deleting an analytics project? if so, I think it may work…

Hey @JDVDeisgn ,

We recently found a bug in our deletion process and have removed the capability to delete projects. We do have an option to disabled Analytics for particular projects however which you can read more about here, Dashboard Update - Unity Services - Unity Discussions This will help keep your active projects separated from you inactive ones.

lol someone deleted my other thread about this what a joke

even when I click enable analytics the tick appears but then I go back on the page and asks me to enable it again. this is a bug. this has potentially cost me money. if this option hasn’t been enabled (entirely not my fault at all, it’s a bug), will the money flow be enabled?

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Hey @JDVDeisgn ,

I am sorry your thread was deleted, I will see if I can find the exact reason that happened!

I want to make sure I understand what your situation is exactly, are you enabling Analytics from the editor and then the editor is asking you to enable Analytics? What version of Unity are you using? Which page exactly is asking you to enable Analytics?

When you mention the flow of money are you referring to transaction data sent to Analytics, transactions from Unity IAP, or revenue collected from Unity Ads?

I’m using the latest version of unity. Initially when I uploaded the app (a few months ago) ads weren’t enabled in the actual project (not the browser) however I uploaded an updated version soon after and that version with ads enabled from services in the actual unity project (not the browser) has been live for a couple of months now and I guess it’s a bug in the system because on the unity projects page (in the browser) I can tick the enable ads all day but it will be unticked when I go back on that page… like it’s clearly not my fault. I tried to call unity today but no answer. I have missed out on money…

Hi @JDVDeisgn ,

I’m sorry you’re experiencing this issue, it’s a terrible feeling to think that you may be missing out on earnings from your game, and is certainly not an experience we want our Unity Developers to have! We have reached out to developers in the Ads group in order to find a resolution for you and I will update you as soon as we have word on the next steps for troubleshooting the bug you’re experiencing. Thank you for your patience.

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Thanks, means a lot. :slight_smile:

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It’s been months now and still no word on any improvements of this breaking bug. What can I do? Haemorrhaging revenue… can I get a new code for my app or something? The system is clearly extremely bugged and I need a fix or way around it someway

Hey @JDVDeisgn ,

I apologize for this, I am going to reach out to the Ads team right now! In the mean time, are you able to access the Ads Dashboard? On developer.cloud.unity3d.com do you see the option to go to the Ads Dashboard on the left side?

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