Invoice not processed?

Unity Services
1

I’m sick and tired of how Unity processes invoices. This is so lame, I’ve sent an invoice on Friday, no reply, no amount deducted, sent another on Monday, because I noticed that the dates are wrong, of course nobody even bothered to reply that the dates are wrong. And the one I sent on Monday is still not processed, I don’t know if there’s still anything wrong with it for Unity?! Nobody will tell you anything from Unity, you’ll just waste your time waiting.

2

Hello Milox,

I have responded to your ticket.

Please bear with us, it typically takes 2-3 working days for an invoice to be processed. You will see your money leave your account around this time and a further 30 days to receive the payment.

This time of year is very busy for our finance team, who are working as hard as they can. We apologize if this means there is a slight delay.

Feel free to respond to the ticket thread and I can assist you further.

3

Hi ClaireO,
I have a same problem, I’ve sent an invoice from 7 day ago and haven’t reply.
Please check it for me, my email: enger305@gmail.com
Thank you!

4

I have the same problem as well! I sent an invoice last week and no response yet :frowning:
my email is romit.dodhia(at)gmail(.)com
Thank you!

5

Hi, @enger305 and @romit99 can you please write in to us at unityads-support@unity3d.com? If you provide your organization name, developerId, and a link to this forum post we will be able to look up the progress on your payment in our system.

We apologize again. The first 15 days of every month are getting increasingly busy in our Accounts Payable inbox. If it works with your billing cycle, you can send your invoices between the 15th and the end of the month. This is an off-peak time and we will be able to respond more quickly to your emails.

We are working to improve our systems.

Thanks for your patience

6

Please check mine also, i send invoice from 11 april, and no response

7

@fortunacus

Please, can you write in to us at unityads-support@unity3d.com? We need your organization name, developerId, and email to look up the progress on your payment in our system.

Thanks

8

I just send you email,checkit

9

hi, please help, i send invoice in 30 May and respond from unity with this message

now is July 17th and unity not send money in my account , please check, i live from this so i need urgent money .
My email is Mentolatux@yahoo.com.
REQUEST #124570
Thanks

10

Chek my email.

11

Hello :wink:

I got same issue, Unity responding very very slow, i’m unable to track progress that invoices is processed, i bad solution to send invoice to Unity and wait, it may pay for or may not. Please ad some feature to track payment status, or resolve issue with day or two, not to have to wait 2 weeks with no result.

My request number #127156

12

Hello ClaireO,
I had sent my first invoice 3 days ago but it has not been processed.The balance has also not been deducted from my account.I have contacted the support team but I have not got any reply.My request number is 128699.
Please look into this matter and release my payment.

Thanks,
Abhishek

13

Hi Everyone!

I am so sorry that this is happening, the finance team is working really hard to get everyone’s payments out to them.

I have checked the tickets and I believe that @AbhishekRaj is the only one who’s waiting for a response? I will check on that for you today and reply to your ticket.

If anyone else experiences this problem, please email so that we can check the progress of your payments.

1 Like
14

@ClaireO

I’ve sent a request payment on July 17 but it’s not processed now, And I have contacted the support team on July 24 but I have not got any reply.

Please check my ticket #128199

Thank you,

15

@ClaireO

My invoice has been processed now, thank you so much :slight_smile:

16

Thank you @ClaireO .
Have you checked my payment status ? I am waiting for your reply.

17

@AbhishekRaj I have now replied :slight_smile:

18

Thanks you ClaireO for your support and kind words.Really appreciate it.:slight_smile:

19

@ClaireO

Hi ClaireO,

please have a look on ticket 129804.
Unfortunately no one seems to care.

Thank you very much!

20

it past 1 month and money still not enter in my account bank, here is
REQUEST #132443. Please try to fix this problem, i live from developing games.Thanks.