IronSource / LevelPlay - iOS - Audio is muted after ad is played

[melgeorgiou]

@francisIsFine

Alright, some new findings. It seems the audio now also disappears when a RewardedVideoAd is trying to load in the background. I found this out when I set IronSource to load rewardedVideoAds manually via IronSource.instance.setManualRewardedVideo(). Perhaps my previous workaround of calling AudioSettings.Reset() on RewardedVideoAdClose was still working but gets overridden when a new ad gets requested after that. The funny thing is I’ve also tried running AudioSettings.Reset() on the RewardedVideoAvailableEvent in hopes of bringing audio back after the manual request but that callback for some reason never fires—hilarious… That explains why I thought I was randomly losing Audio — cause I had set the manual load to fire in the background whenever it’s convenient, but it never resolves so the workaround just sits there waiting. So to sum up, still got no solutions. Just providing what I’ve found so far…

Wow. They’ve somehow managed to make a critical bug even worse. How this made it to production is beyond me.

I’m currently caught up in other contract work and haven’t had a chance to dig into this yet. I appreciate the update though!

• Mel

[drazuerg]

Hello there !
I know it’s a bit old but @melgeorgiou @francisIsFine did you get any update so far on this issue ?
I’ve ran into this a few weeks ago but it appears so randomly that I couldn’t easily narrow it down, but looking at this thread it might be related to IronSource on my end as well.
Unity 2021.3.32 (although I also observed this issue on 2021.3.17) and IronSource 7.5.2.0. Tested on iPhone 6S with iOS 13.5.1, but I’ve also observed it on a relative playing my game on a much more recent iPhone.

Thanks !

[melgeorgiou]

@drazuerg ,

Nope. Unfortunately, they pretty much ghosted my emails and I ended up having to switch to a different ad network - although there was no shortage of different issues there too, but at least there was a somewhat workable solution in the end.

Hopefully, others had better results than me, lol.

• Mel

[io-games]

Same issue, IronSource SDK 7.7.0 + Unity 2022.3.15f + Fmod + iphone 11 iOS 16.3.1
No sound in game after Ad.

UPD 1
Interesting links with investigation

Muting/Pausing sound while playing IronSource ads on iOS

Ingame Ads Sound Auto Break Problem

UPD 2
It seems the issue fixed after combination of

1. in Unity at FMOD → Edit Settings → Platform Specific → iOS → DSP buffer length - 4096
   (not sure it’s step required)

2. FMODUnity.RuntimeManager.PauseAllEvents(true);
   FMODUnity.RuntimeManager.CoreSystem.mixerSuspend();
   just before your ads play, and then resume operation with

FMODUnity.RuntimeManager.PauseAllEvents(false);
FMODUnity.RuntimeManager.CoreSystem.mixerResume();
when the ads finish.

[namtran_amanotes]

hello there

in our games, we have to call reset the audio session after ad close to resolve that problem

extern "C" void ActivateAudioSession()
{
    UnitySetAudioSessionActive(1);
}

[mkg2w]

Curious if this setting has helped eradicate all problems of sounds stopping after an ad is played ?