Lack of response - master server question

Unity Engine
1

Notice the state: Closed
Complaint: I am a customer, I own a commercial license, although I am not a million or billion dollar customer, this is a simple question with a simple response. I got ZERO response and it was utterly ignored.

It was closed without any sort of ryme or reason.
All you had to do was respond with, this is highly senstive information that we keep to our self or that this information is none of your blooming business, or something other than ignoring and closing it.

Your programmers know as well as I do, that the enueration is part of the user message request to the server and you also are very aware that your master server code on the website of version 0.1.0 does NOT, I repeat NOT include the custom enumerations you have added to the code. Extending what you have already done on our own REQUIRES a knoweledge of the LAST value. You are fully aware of this and as a response to my simple request, you ignore it, close it and ignore a customer. Just like all of the million dollar accounts that own your softare, I own a professional copy and a professional license but I am treated on this request like I am a zero, because ZERO was the answer I got and this is unacceptable.

Re-open the case and please find the answer. There has to be a value for the last enumeration, you have custom values in your enum, all I was asking for was the names so I can append them to mine so I know where mine would begin. As I have stated in other threads, your 0.1.0 code has the built in Raknet enumerators and no custom ones, so the next logical value is 70, where as the Unity v2.1 client sends back the RPC with a value of 75 so math, 75-70=5, obviously I can’t start at 70 and use 70-75, why? simple, I would be in conflict with YOURS.

This ticked me off.
Closing my ticket without so much as a whim for a response, no email, no PM, no nothing. Are all professional prodcut owners who are not millionaires treated this way?
-end rant-(hates product development delays do to stupid crap like this)

Thank you for submitting your inquiry.

You can track the status of your inquiry here.
You may want to save your case’s ticket: 46677_mbmp4jne
46677(Closed) need masterserver info

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Received 10/30/2008 (Yesterday) 7:56 PM
From:zumwalt@jbwws.com
Reply-To:zumwalt@jbwws.com
Date:Thu, 30 Oct 2008 13:55:29 -0500
To:support@unity3d.com
Subject:need masterserver info
What is the custom enum types that was used in Unity 2.1?
I need to add them to my list in my MessageIdentifiers.h file, or at the very least did you create your own header file to addin your own message identifiers used in Unity 2.1?
I need to know either what the list is or what the link list item is.

Thanks
Jonathan

2

I would have thought a private email to David regarding this would have been a more appropriate response than a public rant/bashing.

We all get annoyed at other peoples “time frames” and other peoples “apparent disregard” but I think that this is not the place to follow it up.

3

The single most common error in human communication is assuming intention. If you say something and I feel upset, I assume you that you wanted to make me feel upset. If I say something to you and you feel betrayed, you’ll assume I meant to betray you.

I second the sensible response of sending a simple email.

4

I understand his feeling.
The question was not even answered with a single line as well, so the communication problem started out on the developers end. As they didn’t respond to it then, why would he want to send it through mail again, if you just were ignored with a pretty simple question?

As we all know, the boards here are read, so he at least can be assured that someone read it and more than likely one is aware of it.

It is likely not the best way but if the question is answered here, it can at least be documented for the future, as this is a pretty basic and elemental question that needs to be answered for network developers.

5

Hello zumwalt

I’m sorry your request got closed without a response. It wasn’t that you were not allowed to know this or anything like that. This never landed in my inbox like networking related issues usually do.

In any case, RakNet’s own message IDs end at 70 and ours start from there. The master server doesn’t use any of the Unity game server/client messages so those are not included in that project (it’s code base is completely seperate). He does use a few custom messages and those start at 200.

These are our current IDs.

ID_STATE_UPDATE = 70
ID_STATE_INITIAL = 71
ID_CLIENT_INIT = 72
ID_REMOVE_RPCS = 73
ID_REQUEST_CLIENT_INIT = 74
ID_PROXY_INIT_MESSAGE = 75
ID_PROXY_CLIENT_MESSAGE = 76
ID_PROXY_SERVER_MESSAGE = 77
ID_PROXY_MESSAGE = 78
ID_PROXY_SERVER_INIT = 79
ID_DATABASE_ROWID = 200
ID_MASTERSERVER_REDIRECT = 201
ID_MASTERSERVER_MSG = 202

6

David, as CEO, is not the appropriate person for this sort of thing, I am. I’m here as a developer liason so any time folks are feeling ignored then check with me and I can see about getting some help on scene.

7

http://forum.unity3d.com/viewtopic.php?t=15260

8

@Lka: I didn’t suggest posting here in this thread so much as I want folks to use PMs and/or emails instead. :wink: With that out of the way, I’m off to give your thread a read.

9

Sorry Tom, you are correct, though I assumed from Zumwalt’s tone this was not a support or liaison issue anymore, but one of questioning the company’s ethics and standards, so that was why I suggested he emailed David.

10

Thank you for the ID response in this thread, my reason for posting this here was not questioning the ethics and standards of the company, but instead as a last resort after multiple attempts to getting the answer.

The following was the answer I was seeking that was posted above by Larus:

Larus, would you please mind passing along that I have a request for a bridge ID?

ID_LAST_UNITY_SET = 300

So that users like myself can start our set at:

ID_ZUMWALT_BEGIN=ID_LAST_UNITY_SET

I can hardcode mine to begin at 300, I just want to avoid any future packet ID interferences.
Thanks
-Zumwalt