Thank you for joining Unity Analytics. We appreciate your feedback and suggestions.
Here are a list of FAQs that we will add to as questions pop up:
1. What platforms are supported?
- iOS
- Android
- Universal Windows Platform
- Mac, PC, Linux Standalone
- Tizen
- WebGL
2. Is Unity Analytics free?
Yes! Unity Analytics is available to all Unity developers regardless of license tier. We do have additional features for Plus and Pro subscribers.
- Plus: Livestream
- Pro: Raw Data Export
3. When should I expect to see data populate my dashboard?
In general, you should start to see data on your dashboard after the next processing cycle completes, which is roughly every 8 hours.
Your data will only be included in the processing cycles if youāve visited your dashboard at least once after completing the integration process.
4. Itās been 8+ hours and I still donāt see any data on my dashboard - whatās going on?
Depending on when in our processing cycle you integrate, it may take up to 16 hours for data to appear in your dashboard.
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Processing Cycle A starts (your data hasnāt been sent yet)
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Your data sent
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8 hours later
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Processing Cycle B starts (which includes your data)
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8 hours later
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Your data is shown in the dashboard.
So 16 hours is the longest youāll typically have to wait for data when you first integrate.
5. When will my Funnel be live?
Your funnel should be live after about 8 hours - subject to us receiving the custom event data. Make sure you complete custom event integration first!
A funnel will not switch over to being Active until it has received an event that triggers the first step. If your funnel is still Processing after 8 hours, check the first step and make sure you are sending a Custom Event that will match that format.
6. How can I give other users access to my dashboard?
You can give other users access to your dashboard by going to the Organizations section of the Unity Developer Dashboard and adding their UDN account to your organization:
https://id.unity.com/organizations
Few things to note:
- Only an Owner or Manager can add users
- Users must have an existing UDN account (which they can create at https://id.unity3d.com)
- UDN accounts are case-sensitive
7. How do I delete a project?
It is currently not possible to delete a project. However, you can Archive a project to remove it from your dashboard. This process is reversible, so you can always un-archive a project.
8. What happens when there is no Internet access when my user is playing?
Our SDK caches events that are sent if the request fails for any reason(e.g. no internet connection) after it reaches the retry threshold. Once thereās an internet connection, we resend the cached events.
9. What is the Google License Key / Google API Key?
The Google License Key (or Google API Key or Google public key) is needed for Receipt Verification. This will allow us to mark revenue as Verified if the receipt can be verified with Google. (The Google License Key is the only step in this process if you are using Unity IAP. If you are using transaction events with another IAP plugin, make sure to follow this receipt verification guide.)
Your Google License Key can be found in the Google Play Developer console under All applications > Services & APIs > Your License Key For This Application.
10 Can I clear the data in my project?
Yes! On the Configure page of your dashboard, there is a Data Reset button to clear data from your dashboard. It may take up to 36 hours for data to be cleared.
11. How do I submit a feature request?
You can submit your feature requests on our Feedback page:
https://feedback.unity3d.com/forums/unity/suggestions?category=analytics
12. How do I report a bug or issues with Unity Analytics?
Send us a note Unity Cloud
13. What is the difference between data on Integration pages and the Data Explorer?
The Validator on the Integration pages only displays data when playing from the editor or when playing from a built project where āDevelopment Buildā was check in the Build Settings window. The Data Explorer will fill with data from built projects where āDevelopment Buildā was or was not checked as well as with data from the editor.
14. What are the custom events / parameter limitations for each license tier?
The following limits apply regardless of license tier:
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Default limit of 10 parameters per custom event
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If there are more parameters passed, the call will fail with a return value of AnalyticsResult.TooManyItems
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Default limit of 500 characters for the dictionary content
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If more than 500 characters are passed, the call will fail with return value of AnalyticsResult.SizeLimitReached
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Default limit of 100 custom events per hour, per user
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If more than 100 events per hour are called, the call will fail with return value of AnalyticsResult.TooManyRequests
15. Using Funnel Analyzer and Raw Data Export, would you be able to see data on a user level rather than aggregated?
Funnels and custom segments are features that are exclusive to our dashboard. However, you can recreate these features with Raw Data to expose some of the information youāre looking for. Also, all the events from Raw Data Export will contain a user ID, so they can be analyzed on a user level rather than an aggregate level.
16. What is the Raging Bots (Demo App) on my project list?
That is a Unity-created to demonstrate the features of the Analytics dashboard. You can hide this project from you project list by clicking the hide button.
17. What version of Unity does Analytics require?
Unity Analytics is integrated into Unity 5.2+.
For 4.6 - 5.1, there is an SDK available. Not all platforms are supported with the SDK.
https://docs.unity3d.com/Manual/UnityAnalyticsSDK.html
Have questions on these topics? Read more here: