LevelPlay Ironsource how to set skippable after 5 sec (on Ironsource)? Under 13 project

Unity Services
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1

Hello
I just got rejection for an update from Google Play:

Ads not skippable after 5 seconds. Project targeting children under 13.

I use Unity Ads - I did set 5 sec skip on Unity Dashboard.
I use LevelPlay Ironsource - no idea how and where to set it?
I use AdMob I have no idea where to set it either. Just can’t find docs for it.

Can someone please let me know how to make ads skippable on Ironsource and Admob, please?
I’m trying to google it but can’t find anything that addresses this.
Please help if you know. Thank you.

2

Can anyone help, please? Is there a way for LevelPlay Ironsource to set 5 second skip for Rewarded Ads? If there is no way, why on earth all documentation says how to set-up for apps targeting children? What’s the point? If fails submission if ads cannot be skipped. Can someone from Unity LevelPlay please respond? Thank you.

3

Hi @71kris
When it comes to X button behavior/timers etc in ads, its generally a delivery configuration that will need to be set (or reset) by your account manager per network. Could you please open a support ticket for our team to track?

knowledge center New 2022

For Google/AdMob ads, you should reach out to your AM there seperately.

I’m assuming this is for interstitial ad units? Could you please share where the play store states this 5 second regulation?

4

Hello @cnguyen_unitylevelplay

Thank you for your reply.
(we paused delivery of Rw.Ads on Ironsource Dashboard and then our re-submission was accepted by Google).

We did reach out to LevelPlay/Ironsource support and were told ‘x’ is now visible on our Rewarded Ads. We re-enabled Ironsource delivery of Rw.Ads.
We use LevelPlay IronSource, Unity Ads and AdMob.

  1. It is possible to select skip after x seconds on Unity Dashboard,
  2. AdMob is skippable by default if I’m correct,
  3. LevelPlay/Ironsource is not it seems if rejection occured. There’s no option for LevelPlay/Ironsource to set ‘skip after x seconds’. At least we could not find it on IS Dashboard.

Here’s a rejection reason (from Google):
“Your recent app update has been rejected for not adhering to the Google Play Developer Programme Policies. We’ve sent more information to the account owner’s email address. Address any issues and make sure that your app meets all policy requirements before resubmitting.”

Here’s more details on rejection:
"
Hi Developers at Seventy One Games,
After a recent review, we found that your Obeebok: 3D Platformer Run (com.SeventyOneGames.Obeebok) app is not compliant with one or more of our Developer Program policies. Specifically, any app with content that targets children must comply with the Families Policy Requirements.

See the following for information about your app’s status and how to resolve the issue.

Issue with your app
We found the following issue(s) with your app:
Version(s) Eligibility Issue
App Bundle:3 Families ad format requirements
Your app contains ads that don’t comply with our Families ad format requirements. For example, we don’t allow:

  • Ads that interfere with normal app use that aren’t closeable after 5 seconds.

To resolve this issue, remove any violating ad content before submitting an app update. Make sure your app uses a version of the Families Self-Certified Ads SDKs listed in the program. For details, refer to the “Format requirements” section of the Families Ads and Monetization policy.

Families Self-Certified Ads SDKs listed in the program. For details, refer to the “Format requirements” section of the Families Ads and Monetization policy.

About Families Policy Requirements
If one of the target audiences for your app is children, you must comply with the Families Policy Requirements.

App status: Rejected
Your app has been rejected and wasn’t published due to this policy issue. If you submitted an update for review, the previous version of your app is still available on Google Play.
"
The reason for rejection was - ads for children, not skippable after 5 seconds.
You can download our game and test if Rewarded Ads are skippable or not. You don’t have to play, just wait until life points drop to 50% and ‘Show ad button will pop up’.
Here’s a link: Obeebok: 3D Platformer Run – Apps on Google Play
https://play.google.com/store/apps/details?id=com.SeventyOneGames.Obeebok

It would be good if setting x seconds skip on LevelPlay ISource Dashboard was available.

5

Hi @71kris
We’ll share this feedback with our platform team. But in the meanwhile, if you have a support ticket number, please DM it to me so I can adjust these values for your individual app.

6

Thank you @cnguyen_unitylevelplay for your reply. I was told by IS support that now on my IS Rewarded Ads ‘x’ will be ‘on’. It does sound a bit strange that it can be set on your backend but it is not available to manage by end users (me) on the IS/LevelPlay Dashboard.

That would be probably very useful for anybody targeting children under 13.

Thanks for you replies.

7

Hello! I have the same problem. I have already contacted support, my ticket number is 00563808, but I have not received a response yet. If possible, please reply as soon as possible, as I urgently need to release an update. :pleading_face: Thank you!

8

@unity_0D919AF182D0731213C9
It looks like one of our support team members already answered your ticket.

9

Yes, thank you very much!