Three days now and three emails to support@unity3d.com and have not heard back at all. Your support Phone# tells us to email that address and then hangs up on you.
We had to re-install Windows after a fatal hardware flaw on one of our dev machines and requested to move our license to the new PC. Still waiting.
All other tools and apps we use had no problem being transferred to the new PC. Most real software vendors have websites you can go and remove your old PC and add new ones.
Putting 3+ days downtime on developers because you can’t respond to support emails or have a better way to change machine licenses is just absurd.
I can’t see any support case from your email address since October 2012. If you PM me the case number you have, I’ll prod the support guys to help you. License cases are usually handled same day.
You should have no downtime if you have a full-price Unity license, since you are allowed two activations. You should be able to use Unity on your second machine if your first machine crashes.
Unity doesn’t have a support phone number. If you call either of the numbers on the website you’ll talk to an administrator who doesn’t have access to the license database. Asking you to contact the support team by email is what they are trained to do.
Turns out that the emails from jtdev never arrived in the support system. If an email is received you will get a noreply@ response with a case number. If you do not get this email, then your case was never received.