Lobby Service Disabled

spinaljack · August 4, 2022, 2:21pm

My lobby was working yesterday and today it’s disabled itself and I can’t press the button to enable it. I’ve tried on Chrome and Edge.

I’ve already entered my payment details and I’ve sent a support ticket.

Not a good look for a live game service.

Checking status cloud I can see unity is aware

emilyryan · August 4, 2022, 4:08pm

Hello! I am sorry to hear you are experiencing problems with Lobby. We are currently investigating this issue and are working as quickly as possible to resolve it. I will keep you posted on this status of this problem. Thank you for your patience and we apologize for the inconvenience.

emilyryan · August 4, 2022, 9:36pm

Hello! Thanks for your patience! We believe we have resolved the problem. Are you still experiencing issues?

spinaljack · August 8, 2022, 4:35pm

Lobby service is fixed but I’m still getting frequent errors when using queries or quick joins or create lobbies:
[Lobby]: Unauthorized, (16401). Message: HTTP/1.1 401 Unauthorized

This is after signing-in and it works 50% of the time.

Makes rapid testing difficult.

emilyryan · August 8, 2022, 8:51pm

Hello! I am sorry to hear you’re still experiencing frequent issues! I’m going to reach out to you through a private conversation in the forums to ask a couple of questions about your account. This way I’ll be able to ask some information about your account so we can investigate further!

emilyryan · August 10, 2022, 7:26pm

Thank you for providing additional information. We believe this issue has now been resolved, can you let us know if you are still experiencing the intermittent errors? Thanks for your time and cooperation!

spinaljack · August 15, 2022, 12:51pm

Hi,
I’m still getting unauthorized errors. It works a few times then gets stuck on this error:

Restarting the editor fixes it but obviously I don’t want to be restarting the editor each time I press play.

[Lobby]: Unauthorized, (16401). Message: HTTP/1.1 401 Unauthorized
UnityEngine.Logger:LogError (string,object)
Unity.Services.Lobbies.Logger:LogError (object) (at Library/PackageCache/com.unity.services.lobby@1.0.1/Runtime/Utils/Logger.cs:17)
Unity.Services.Lobbies.Internal.WrappedLobbyService:ResolveErrorWrapping (Unity.Services.Lobbies.LobbyExceptionReason,System.Exception) (at Library/PackageCache/com.unity.services.lobby@1.0.1/Runtime/SDK/WrappedLobbyService.cs:410)
Unity.Services.Lobbies.Internal.WrappedLobbyService/<TryCatchRequest>d__19`2<Unity.Services.Lobbies.Lobby.QuickJoinLobbyRequest, Unity.Services.Lobbies.Models.Lobby>:MoveNext () (at Library/PackageCache/com.unity.services.lobby@1.0.1/Runtime/SDK/WrappedLobbyService.cs:379)
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1<Unity.Services.Lobbies.Response`1<Unity.Services.Lobbies.Models.Lobby>>:SetException (System.Exception)
Unity.Services.Lobbies.Apis.Lobby.LobbyApiClient/<QuickJoinLobbyAsync>d__14:MoveNext () (at Library/PackageCache/com.unity.services.lobby@1.0.1/Runtime/Apis/LobbyApi.cs:451)
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1<Unity.Services.Lobbies.Http.HttpClientResponse>:SetResult (Unity.Services.Lobbies.Http.HttpClientResponse)
Unity.Services.Lobbies.Http.HttpClient/<MakeRequestAsync>d__3:MoveNext () (at Library/PackageCache/com.unity.services.lobby@1.0.1/Runtime/Http/HttpClient.cs:47)
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1<Unity.Services.Lobbies.Http.HttpClientResponse>:SetResult (Unity.Services.Lobbies.Http.HttpClientResponse)
Unity.Services.Lobbies.Http.HttpClient/<CreateWebRequestAsync>d__7:MoveNext () (at Library/PackageCache/com.unity.services.lobby@1.0.1/Runtime/Http/HttpClient.cs:138)
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1<Unity.Services.Lobbies.Http.HttpClientResponse>:SetResult (Unity.Services.Lobbies.Http.HttpClientResponse)
Unity.Services.Lobbies.Http.HttpClient/<>c__DisplayClass7_0/<<CreateWebRequestAsync>b__0>d:MoveNext () (at Library/PackageCache/com.unity.services.lobby@1.0.1/Runtime/Http/HttpClient.cs:135)
System.Threading.Tasks.TaskCompletionSource`1<Unity.Services.Lobbies.Http.HttpClientResponse>:SetResult (Unity.Services.Lobbies.Http.HttpClientResponse)
Unity.Services.Lobbies.Http.UnityWebRequestHelpers/<>c__DisplayClass0_0:<GetAwaiter>b__0 (UnityEngine.AsyncOperation) (at Library/PackageCache/com.unity.services.lobby@1.0.1/Runtime/Http/UnityWebRequestHelpers.cs:34)
UnityEngine.AsyncOperation:InvokeCompletionEvent ()

Unity.Services.Lobbies.LobbyServiceException: HTTP/1.1 401 Unauthorized ---> Unity.Services.Lobbies.Http.HttpException: HTTP/1.1 401 Unauthorized
  at Unity.Services.Lobbies.Http.ResponseHandler.HandleAsyncResponse (Unity.Services.Lobbies.Http.HttpClientResponse response, System.Collections.Generic.Dictionary`2[TKey,TValue] statusCodeToTypeMap) [0x00066] in D:\Unity\ChickenHorse\Library\PackageCache\com.unity.services.lobby@1.0.1\Runtime\Http\ResponseHandler.cs:101
  at Unity.Services.Lobbies.Http.ResponseHandler.HandleAsyncResponse[T] (Unity.Services.Lobbies.Http.HttpClientResponse response, System.Collections.Generic.Dictionary`2[TKey,TValue] statusCodeToTypeMap) [0x00000] in D:\Unity\ChickenHorse\Library\PackageCache\com.unity.services.lobby@1.0.1\Runtime\Http\ResponseHandler.cs:186
  at Unity.Services.Lobbies.Apis.Lobby.LobbyApiClient.QuickJoinLobbyAsync (Unity.Services.Lobbies.Lobby.QuickJoinLobbyRequest request, Unity.Services.Lobbies.Configuration operationConfiguration) [0x00173] in D:\Unity\ChickenHorse\Library\PackageCache\com.unity.services.lobby@1.0.1\Runtime\Apis\LobbyApi.cs:450
  at Unity.Services.Lobbies.Internal.WrappedLobbyService.TryCatchRequest[TRequest,TReturn] (System.Func`3[T1,T2,TResult] func, TRequest request) [0x0003f] in D:\Unity\ChickenHorse\Library\PackageCache\com.unity.services.lobby@1.0.1\Runtime\SDK\WrappedLobbyService.cs:352
   --- End of inner exception stack trace ---
  at Unity.Services.Lobbies.Internal.WrappedLobbyService.ResolveErrorWrapping (Unity.Services.Lobbies.LobbyExceptionReason reason, System.Exception exception) [0x000c1] in D:\Unity\ChickenHorse\Library\PackageCache\com.unity.services.lobby@1.0.1\Runtime\SDK\WrappedLobbyService.cs:410
  at Unity.Services.Lobbies.Internal.WrappedLobbyService.TryCatchRequest[TRequest,TReturn] (System.Func`3[T1,T2,TResult] func, TRequest request) [0x00124] in D:\Unity\ChickenHorse\Library\PackageCache\com.unity.services.lobby@1.0.1\Runtime\SDK\WrappedLobbyService.cs:379
  at Unity.Services.Lobbies.Internal.WrappedLobbyService.QuickJoinLobbyAsync (Unity.Services.Lobbies.QuickJoinLobbyOptions options) [0x00074] in D:\Unity\ChickenHorse\Library\PackageCache\com.unity.services.lobby@1.0.1\Runtime\SDK\WrappedLobbyService.cs:196
  at Unity.Services.Lobbies.Internal.WrappedLobbyService.QuickJoinLobbyAsync (Unity.Services.Lobbies.QuickJoinLobbyOptions options) [0x0017e] in D:\Unity\ChickenHorse\Library\PackageCache\com.unity.services.lobby@1.0.1\Runtime\SDK\WrappedLobbyService.cs:210
  at Mechabit.UnityLobby.QuickJoinHub () [0x00074] in D:\Unity\ChickenHorse\Assets\Scripts\UnityLobby.cs:230
UnityEngine.Debug:Log (object)
Mechabit.UnityLobby/<QuickJoinHub>d__21:MoveNext () (at Assets/Scripts/UnityLobby.cs:234)
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1<Unity.Services.Lobbies.Models.Lobby>:SetException (System.Exception)
Unity.Services.Lobbies.Internal.WrappedLobbyService/<QuickJoinLobbyAsync>d__11:MoveNext () (at Library/PackageCache/com.unity.services.lobby@1.0.1/Runtime/SDK/WrappedLobbyService.cs:210)
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1<Unity.Services.Lobbies.Response`1<Unity.Services.Lobbies.Models.Lobby>>:SetException (System.Exception)
Unity.Services.Lobbies.Internal.WrappedLobbyService/<TryCatchRequest>d__19`2<Unity.Services.Lobbies.Lobby.QuickJoinLobbyRequest, Unity.Services.Lobbies.Models.Lobby>:MoveNext () (at Library/PackageCache/com.unity.services.lobby@1.0.1/Runtime/SDK/WrappedLobbyService.cs:386)
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1<Unity.Services.Lobbies.Response`1<Unity.Services.Lobbies.Models.Lobby>>:SetException (System.Exception)
Unity.Services.Lobbies.Apis.Lobby.LobbyApiClient/<QuickJoinLobbyAsync>d__14:MoveNext () (at Library/PackageCache/com.unity.services.lobby@1.0.1/Runtime/Apis/LobbyApi.cs:451)
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1<Unity.Services.Lobbies.Http.HttpClientResponse>:SetResult (Unity.Services.Lobbies.Http.HttpClientResponse)
Unity.Services.Lobbies.Http.HttpClient/<MakeRequestAsync>d__3:MoveNext () (at Library/PackageCache/com.unity.services.lobby@1.0.1/Runtime/Http/HttpClient.cs:47)
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1<Unity.Services.Lobbies.Http.HttpClientResponse>:SetResult (Unity.Services.Lobbies.Http.HttpClientResponse)
Unity.Services.Lobbies.Http.HttpClient/<CreateWebRequestAsync>d__7:MoveNext () (at Library/PackageCache/com.unity.services.lobby@1.0.1/Runtime/Http/HttpClient.cs:138)
System.Runtime.CompilerServices.AsyncTaskMethodBuilder`1<Unity.Services.Lobbies.Http.HttpClientResponse>:SetResult (Unity.Services.Lobbies.Http.HttpClientResponse)
Unity.Services.Lobbies.Http.HttpClient/<>c__DisplayClass7_0/<<CreateWebRequestAsync>b__0>d:MoveNext () (at Library/PackageCache/com.unity.services.lobby@1.0.1/Runtime/Http/HttpClient.cs:135)
System.Threading.Tasks.TaskCompletionSource`1<Unity.Services.Lobbies.Http.HttpClientResponse>:SetResult (Unity.Services.Lobbies.Http.HttpClientResponse)
Unity.Services.Lobbies.Http.UnityWebRequestHelpers/<>c__DisplayClass0_0:<GetAwaiter>b__0 (UnityEngine.AsyncOperation) (at Library/PackageCache/com.unity.services.lobby@1.0.1/Runtime/Http/UnityWebRequestHelpers.cs:34)
UnityEngine.AsyncOperation:InvokeCompletionEvent ()

spinaljack · August 15, 2022, 12:59pm

OK so not signing out on application quit seems to be reducing the amount of errors

veleek_unity · August 15, 2022, 10:56pm

You shouldn’t need to not sign out on application quit. If you’re still having problems can you please create a new thread in the Authentication forum? The auth team will be more likely to see it there and can help troubleshoot more if necessary.

I’m not moving this thread because the original issue (enabling Lobby) was related to a Lobby specific configuration thing.

emilyryan · September 8, 2022, 12:57pm

We’re going to close out this forum thread since the original question has been answered. Please feel free to make additional posts if you have any other questions! Thanks for your time and we wish you the best with your development!