Mac App Store verification problem

Unity Engine
,
1

Hi,

Has anyone encountered such a problem?

We’ve got an error with the update of our games for the Mac App Store. The non-Mac App Store builds work on our two
Macs (first Mac version 2010 and other Mac 2018 with the OS installed 10.15.4 Cataline). But the Mac App Store build
doesn’t pass verification.

We keep getting this messages from Apple Support:

Guideline 2.1 - Performance
We discovered one or more bugs in your app when reviewed on Mac running macOS 10.15.2.
Specifically, the application is unable to review since the application will only display a constant loading gear.
Please revise the binary so the application will display a window for review.
Guideline 2.1 - Performance
We discovered one or more bugs in your app when reviewed on Mac running macOS 10.15.3.
Specifically, the application will not launch a window and will display a constant loading gear that requires force quit.

Support Apple have also attached a video and screenshot, what happens during at check.

1364×348 406 KB

This was using various versions of Unity. The latest was using version Unity 2020.1.0b2 (tried it on previous version as well).

If you encounter this problem, how was it solved?

2

It would be good if we could get the logs and see if anything is going on there :frowning: Are they sure something weird isn’t happening where its not opening up on a different display ?

3

Other than that, they don’t send anything. We thought our Mac old, since at him it can’t be installed Cataline. But by purchasing a new Mac the problem remained. And we can’t catch this glitch, because we have it all work no problem.:frowning:

4

Its going to be tough, can you file a bug and potentially attach the project ? I don’t know how large it is but it would be helpful

5

After the release Unity 2020.1 this bug disappeared by itself. At the same time nothing changed in the program code. Very strange bug was. :slight_smile: