# Major issue with Unity Learn
**URL:** https://discussions.unity.com/t/major-issue-with-unity-learn/762489
**Category:** Unity Learn
**Tags:** Bug
**Created:** [October 20, 2019, 8:10am UTC](https://discussions.unity.com/t/major-issue-with-unity-learn/762489 "2019-10-20T08:10:17Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@Dreak1803](https://discussions.unity.com/u/Dreak1803)
#### Post date: [October 20, 2019, 8:10am UTC](https://discussions.unity.com/t/major-issue-with-unity-learn/762489/1 "2019-10-20T08:10:17Z")
Hello everyone,
I hope this is the correct sub forum to post my question.
I tried to use Unity Learn, but Iam not able to view any video because of the following error:
“The media could not be loaded, either because the server or network failed or because the format is not supported.”
I already tried different browsers and reinstalling flash, but nothing helps.
Example picture :
Thanks in advance for your help!
---
### Author:  [@Bechmann](https://discussions.unity.com/u/Bechmann)
#### Post date: [October 23, 2019, 6:53pm UTC](https://discussions.unity.com/t/major-issue-with-unity-learn/762489/2 "2019-10-23T18:53:42Z")
I have the same problem. Any solutions?
---
### Author:  [@Bechmann](https://discussions.unity.com/u/Bechmann)
#### Post date: [October 23, 2019, 8:00pm UTC](https://discussions.unity.com/t/major-issue-with-unity-learn/762489/3 "2019-10-23T20:00:05Z")
For me it seems too be related to windows 10 somehow because it works on the machine where I am running windows 7
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### Author:  [@Antypodish](https://discussions.unity.com/u/Antypodish)
#### Post date: [October 23, 2019, 8:03pm UTC](https://discussions.unity.com/t/major-issue-with-unity-learn/762489/4 "2019-10-23T20:03:06Z")
> [@Bechmann](#):
>
> I have the same problem. Any solutions?
Yep. Stop using Unity Learn 🙂
There is plenty more useful resources online.
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### Author:  [@Bechmann](https://discussions.unity.com/u/Bechmann)
#### Post date: [October 23, 2019, 8:20pm UTC](https://discussions.unity.com/t/major-issue-with-unity-learn/762489/5 "2019-10-23T20:20:17Z")
> [@Antypodish](#):
>
> Yep. Stop using Unity Learn 🙂
> There is plenty more useful resources online.
Well I know I have been using Unity for a couple of years now. But I just got a premium membership to Unity Learn in a bundle and now I want to milk it for what it’s worth 😄
---
### Author:  [@Bechmann](https://discussions.unity.com/u/Bechmann)
#### Post date: [October 29, 2019, 5:00pm UTC](https://discussions.unity.com/t/major-issue-with-unity-learn/762489/6 "2019-10-29T17:00:48Z")
> [@Dreak1803](#):
>
> Hello everyone,
>
> I hope this is the correct sub forum to post my question.
> I tried to use Unity Learn, but Iam not able to view any video because of the following error:
>
> “The media could not be loaded, either because the server or network failed or because the format is not supported.”
>
> I already tried different browsers and reinstalling flash, but nothing helps.
>
> Example picture :
>
> 
> Thanks in advance for your help!
So after way too long I now realized that it was my antivirus program that was causing this problem. I had tried to disable it, but it still didn’t work, so at first I didn’t think that it was the cause. But closing the program fully and not just disabling the security made the videos work, so maybe you have the same problem.
---
### Author:  [@deadlyjoker](https://discussions.unity.com/u/deadlyjoker)
#### Post date: [January 31, 2020, 1:31pm UTC](https://discussions.unity.com/t/major-issue-with-unity-learn/762489/7 "2020-01-31T13:31:44Z")
> [@Bechmann](#):
>
> So after way too long I now realized that it was my antivirus program that was causing this problem. I had tried to disable it, but it still didn’t work, so at first I didn’t think that it was the cause. But closing the program fully and not just disabling the security made the videos work, so maybe you have the same problem.
Doesn’t work for me.
I have no adblock or anything. No antivirus (which shouldn’t be mandatory to disable anyways) active. Still no video loads.
---
### Author:  [@SirKlast](https://discussions.unity.com/u/SirKlast)
#### Post date: [February 2, 2020, 10:28pm UTC](https://discussions.unity.com/t/major-issue-with-unity-learn/762489/8 "2020-02-02T22:28:09Z")
> [@Bechmann](#):
>
> So after way too long I now realized that it was my antivirus program that was causing this problem. I had tried to disable it, but it still didn’t work, so at first I didn’t think that it was the cause. But closing the program fully and not just disabling the security made the videos work, so maybe you have the same problem.
That worked for me (I’m using Kaspersky as antivirus). Note that simply disabling the antivirus won’t work, it has to be closed in order to reproduce the videos.
However, I closed the antivirus just for testing this solution and provide feedback. I’m not going to close it every time I need to see a video on Unity Learn, I’ll look for other resources while this issue is still on.
---
### Author:  [@KiberJaba](https://discussions.unity.com/u/KiberJaba)
#### Post date: [February 4, 2021, 10:37am UTC](https://discussions.unity.com/t/major-issue-with-unity-learn/762489/9 "2021-02-04T10:37:33Z")
One day videos has stopped working. I tried many browser, i tried watch videos from my phone, i tried use home wi-fi and mobile internet but it all was useless. Looks like unity dont give a f\*\*\* about this problem
---
### Author:  [@leighnicol](https://discussions.unity.com/u/leighnicol)
#### Post date: [February 4, 2021, 1:10pm UTC](https://discussions.unity.com/t/major-issue-with-unity-learn/762489/10 "2021-02-04T13:10:24Z")
Mine stopped working today, as well (I also tried many different browsers). Maybe there is a server problem at Unity?
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### Author:  [@Neooz](https://discussions.unity.com/u/Neooz)
#### Post date: [February 4, 2021, 2:16pm UTC](https://discussions.unity.com/t/major-issue-with-unity-learn/762489/11 "2021-02-04T14:16:29Z")
Yup, experiencing the same problem. Feels like it is an issue on Unity’s side
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### Author:  [@Bhanuka-Madushan](https://discussions.unity.com/u/Bhanuka-Madushan)
#### Post date: [February 4, 2021, 2:31pm UTC](https://discussions.unity.com/t/major-issue-with-unity-learn/762489/12 "2021-02-04T14:31:05Z")
I have the same problem.I think it could be a problem for their servers.
Could it have something to do with this message?
_"Unity Connect is closing down on February 4, 2021, but our community is as strong as ever. You can always find fellow creators on [Unity Forums](http://app.response.unity3d.com/e/er?utm_campaign=other_global_service_2021-02-04-Connect-Sunset&utm_content=2021-02-04-Connect-Sunset&utm_medium=email&utm_source=Eloqua&s=795651218&lid=7109&elqTrackId=76e5f8f7aede41dd93fcb2b6bb388030&elq=183edfd267de461881f79e89d0eda48f&elqaid=29195&elqat=1), get questions to your answers on [Unity Answers](http://app.response.unity3d.com/e/er?utm_campaign=other_global_service_2021-02-04-Connect-Sunset&utm_content=2021-02-04-Connect-Sunset&utm_medium=email&utm_source=Eloqua&s=795651218&lid=10922&elqTrackId=f26cf3c8c6ad40ee88d43283eeea3852&elq=183edfd267de461881f79e89d0eda48f&elqaid=29195&elqat=1) and show your latest WebGL creation on [Unity Play](http://app.response.unity3d.com/e/er?utm_campaign=other_global_service_2021-02-04-Connect-Sunset&utm_content=2021-02-04-Connect-Sunset&utm_medium=email&utm_source=Eloqua&s=795651218&lid=10921&elqTrackId=2380f69a3da74fc193b45e6393e766cf&elq=183edfd267de461881f79e89d0eda48f&elqaid=29195&elqat=1)._
_Jobs & Freelance will now be available on Unity Forums under [Commercial and Collaborative Work](http://app.response.unity3d.com/e/er?utm_campaign=other_global_service_2021-02-04-Connect-Sunset&utm_content=2021-02-04-Connect-Sunset&utm_medium=email&utm_source=Eloqua&s=795651218&lid=10920&elqTrackId=d74ff8284c3a48aba14c9475a7bb521a&elq=183edfd267de461881f79e89d0eda48f&elqaid=29195&elqat=1)._
_Please remember to download any part of your profile before we shut down Connect on February 4, 2021. For more details, please click [here](http://app.response.unity3d.com/e/er?utm_campaign=other_global_service_2021-02-04-Connect-Sunset&utm_content=2021-02-04-Connect-Sunset&utm_medium=email&utm_source=Eloqua&s=795651218&lid=10919&elqTrackId=93264befdd1741c29a94a9549ef53bbe&elq=183edfd267de461881f79e89d0eda48f&elqaid=29195&elqat=1)._
_Sincerely,_
_The Unity team"_
---
### Author:  [@luckieluuke](https://discussions.unity.com/u/luckieluuke)
#### Post date: [February 4, 2021, 3:12pm UTC](https://discussions.unity.com/t/major-issue-with-unity-learn/762489/13 "2021-02-04T15:12:42Z")
Got the same problem. Was working without any issues and then suddenly yesterday or when it was it stopped working, so could be something with their servers…
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### Author:  [@dutarus](https://discussions.unity.com/u/dutarus)
#### Post date: [February 4, 2021, 3:27pm UTC](https://discussions.unity.com/t/major-issue-with-unity-learn/762489/14 "2021-02-04T15:27:15Z")
Is Unity Learn part of Unity Connect?
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### Author:  [@luckieluuke](https://discussions.unity.com/u/luckieluuke)
#### Post date: [February 4, 2021, 3:30pm UTC](https://discussions.unity.com/t/major-issue-with-unity-learn/762489/15 "2021-02-04T15:30:32Z")
Ok, seems like only that lesson was not working, when I choose another lesson it works!
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### Author:  [@INVASl0N](https://discussions.unity.com/u/INVASl0N)
#### Post date: [February 4, 2021, 3:39pm UTC](https://discussions.unity.com/t/major-issue-with-unity-learn/762489/16 "2021-02-04T15:39:43Z")
I have the same problem on the videos in Junior Programmer pathway mission Programming Simple Functionality unit 5 and 5.1. However, other videos are okay. Is it just me? Can someone check these videos please.
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### Author:  [@system](https://discussions.unity.com/u/system)
#### Post date: [February 4, 2021, 3:45pm UTC](https://discussions.unity.com/t/major-issue-with-unity-learn/762489/17 "2021-02-04T15:45:57Z")
> [@INVASl0N](#):
>
> I have the same problem on the videos in Junior Programmer pathway mission Programming Simple Functionality unit 5 and 5.1. However, other videos are okay. Is it just me? Can someone check these videos please.
A link would be welcome…
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### Author:  [@Marura](https://discussions.unity.com/u/Marura)
#### Post date: [February 4, 2021, 4:34pm UTC](https://discussions.unity.com/t/major-issue-with-unity-learn/762489/18 "2021-02-04T16:34:33Z")
Videos from Junior Programmer Unit 1 Lab 1 are also unavailable, at least for me.
> **[Lab 1 - Project Design Document - Unity Learn](https://learn.unity.com/tutorial/lab-1-personal-project-plan?uv=2018.4&pathwayId=5f7e17e1edbc2a5ec21a20af&missionId=5f71fe63edbc2a00200e9de0&projectId=5caccdfbedbc2a3cef0efe63#5d0baaecedbc2a002056513e)**
>
> Overview: In this first ever Lab session, you will begin the preliminary work required to successfully create a personal project in this course. First, you’ll learn what a personal project is, what the goals for it are, and what the potential...
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### Author:  [@dutarus](https://discussions.unity.com/u/dutarus)
#### Post date: [February 4, 2021, 4:35pm UTC](https://discussions.unity.com/t/major-issue-with-unity-learn/762489/19 "2021-02-04T16:35:28Z")
> [@](#):
>
> A link would be welcome…
link:
> **[Lesson 3.2 - Make the World Whiz By - Unity Learn](https://learn.unity.com/tutorial/lesson-3-2-make-the-world-whiz-by?uv=2018.4&missionId=5f7648a4edbc2a5578eb67df&projectId=5cf9639bedbc2a2b1fe1e848#)**
>
> Overview: We’ve got the core mechanics of this game figured out: The player can tap the spacebar to jump over incoming obstacles. However, the player appears to be running for the first few seconds, but then the background just disappears! In order...
I have the same problem in Lesson3.2! All of the videos in that particular section are not working.
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### Author:  [@Xortas](https://discussions.unity.com/u/Xortas)
#### Post date: [February 4, 2021, 4:38pm UTC](https://discussions.unity.com/t/major-issue-with-unity-learn/762489/20 "2021-02-04T16:38:29Z")
> [@INVASl0N](#):
>
> I have the same problem on the videos in Junior Programmer pathway mission Programming Simple Functionality unit 5 and 5.1. However, other videos are okay. Is it just me? Can someone check these videos please.
They work for me, are they still broken for you?
The lesson 1.2 from Junior Programmer pathway I need to do to progress is still broken. Same for the lesson 1.3. The rest of unit 1 is just fine. Just my bloody luck!
Edit. Videos from the links work for me 👀👀😵💫
[Next page](https://discussions.unity.com/t/major-issue-with-unity-learn/762489.md?page=2)