Moving Unity pro from one computer (broken) to another

Unity Engine
1

Hi !

We have a problem here moving our Pro licence from one computer to another, and we are close to a milestone.

We had to change the computer of our CG artist and we have sold the precedent PC, on which was installed the Unity pro licence.
We have UNinstalled the Unity pro licence from the ancient machine and when we tried to re-install the licence that we have bought to unity and we have all the right to use we can’t.
It says that the unity licence is installed on too many machines !!

Also, we have already contacted support@unity3d.com but we had no response by far…

Can someone help us get back our licence ?

2

Writing to Unity Tech is the only thing you can do. It’s the weekend so you might not get a response until Monday.

–Eric

3

Oups :stuck_out_tongue:
Working in passion made me forget that little point… sorry !

  • Praying to have a response Monday *
4

See this is why I want the ability to control our 2 licenses from the web, instead of using humans. Humans are inferior for the following reasons:

  1. They can’t lurk in a river all day. Sorry, but I do have a key advantage here.
  2. They can’t respond to important emails like the above very quickly :slight_smile:
5

They did say they’re working on an automated system, but that was a long time ago…wonder what happened…

–Eric

6

It’s not really important imho. I say its a good thing, but its not important. Because lets face it we rarely do swap licenses, and in any case for my macbook on the move I just use unity free and script with that til I get back home. It’s not a killer big deal to me.

I’d rather have two licenses on my main machines and do this than suffer one license that I have to go online and swap 20 times per day (I have swapped machines that often, partly when testing if shader x works on the PC and so on).

So if the automated system reduced it to one license I’d probably go insane and download a crack out of sheer frustration. I don’t think I’m in any trouble as I’m a paid up guy. But anyway, copy protection is meant to harm non legit users, not legit users.

The reason why 2 licenses are important in something like unity, is because you often do have to switch machines, where you often don’t with a 3D package. A 3D package doesn’t care about different hardware.

7

I don’t think there’s been any suggestion that an automated system would reduce the number of machines you can use.

That would be a first. :wink:

–Eric

8

ITS MONDAAAAAAAAAAAAAAAAAAAAYYYYYYYYYYYYYYYYYYYYYYYYYY !!!

No more reactions from Unity.
It’s a pain.

It’s not important untill you begin to work in a company environment where you’re no more alone.

We are independants and we are not big enough to affort the price of 2 licences per persons, but we are big enough to have problems with our PC/machines.

Waiting for someone to react in the unity side is a pure loss of time for us.
This loss of time can fragilize us and WE ARE CLOSE TO A MILESTONE !

What do I say to people who have decided to trust us ?
“Oh ! Sorry we can’t show you everything we promised you because of unity” ?

What will I do if investors decide to continue to follow us still?
Purchase additional licenses Unity?
Not under these conditions.

9

Monday afternoon and still no replies.

10

Bump, come on unity, its a priority thing here if someone needs to update the license :slight_smile: come on guys.

To OP: your title for this thread does suck. It doesn’t explain clearly like

“[UNITY STAFF] urgent need to swap license from broken machine”

Try editing it using advanced option, maybe it will be seen clearly.

11

Try editing it using advanced option, maybe it will be seen clearly. [DONE]

:wink:

Wow ! I’m pretty responsive !

Edit : ARH ! Didn’t work ! oO
…I created another Thread.
Cross-posting the world !