My android unity game is not working on some devices

Unity Engine
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1

i have already published my unity game on google play ,it work fine.
but i have a bad reviews and they said that the game is not working after finishing load 100%
on some devices like :

Plz is need some help

2

I have similar issues, some users experience some kind of infinite loading stuff. I have tested over 5 devices, includes emulator but I couldn’t reproduce the issue. This caused when I raised Unity version 2019.1.0f2 to 2019.4.3.f1 because after I increase the bundle version, the app just crashes right after start. Since I raised unity version, I heard some people facing this issue.

The list reported in my case:

  • Galaxy Note 10+ / Android 10 (2 cases)
  • Galaxy Tab3 Lite / Android 4.4
  • Galaxy Mega 6.3 / Android 4.4
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4

thank you

5

I think you’ll need to narrow down the issue a bit more and then see what tests you can do on it.
What is the crash / issue? What happens at that point, and does the code/game look stable around there? Any warnings?
What version of Unity? Is there a CPU / GPU that they all have? Android version? OpenGL ES or Vulkan? Can you run it through a debugger (eg RenderDoc) or profiler (eg arm’s streamline) to see if it’s misbehaving generally, but it’s just fatal on particular devices?
Just some ideas to get you a bit further…

1 Like
6

What @BmanClark said, and please file bug reports for these, because provided nothing in your project changed and it is not caused by your code, this sounds very much like a regression somewhere in the engine that should get looked at by us and fixed.

1 Like
7

for all devices the same problem a

On google play console in crashes stat there is Error in Runtime.Load.Library().
the players said that after loading the scene a purple screen appear there no warning about code game
i use unity 2019.2.16f1(64-bit)

8

On google play console in crashes stat there is Error in Runtime.Load.Library().
the players said that after loading the scene a purple screen appear there no warning about code game
i use unity 2019.2.16f1(64-bit)

9

Alright so filing a bug report against 2019.2 will likely not result in much because it is no longer supported in favor of the 2019.4 LTS version in the 2019 version stream. Still the info of c.a. around about which Unity version this broke in could be valuable in finding a fix.

So, while the other posts in this thread suggest that this is possibly still not fixed on the latest 2019.4 release, you might want to update to that version anyways, try again there and if it still occurs, file a bug report. I have no deep android knowledge but we will need the deeper info we can gather through a bug report and a reproduction project. Just knowing that there is some error in Runtime.Load.Library() is way to vague to do anything about and if this crash has been around for so long, it’s very likely that it just didn’t get discovered so far, indicating that this is something that is relatively project and maybe even device specific, so we’ll need all the info we can get on this.