My payment account was locked

I can not access my account becuz it's auto enable 2FA, i swear i never do it before. Just 2 day ago, when i try to log-in my account, the Unity system spam verify code form but have no code send into my phone. The 1st thing i thought my acc was hacked, i have changed my password by email(successed), but still can not log-in.
I buy so much products from asset store in that account, now i can not log-in and continue my work. There're my tickets number:

1119947

1119838

Some mod can help me please?

Mod can help me?

Why payment account was locked and nobody support me?

I just saw that our Customer Support team is already taking care of your tickets. ;)
Please, I advise you to stick with both tickets you shared.
Thank you!