yes my total unpaid balance showing $0.0
My balance keep same since January, not increasing at all, but its keep decreasing every month
thy trying to steal money from small dev like us
Iāve send email Finance CS multiple times, but they not answer what i just asking, just reply same email ever and ever
they said to see in Invoices History, but wtf is this, just like that, where my fcking 4 month balance gone
May I ask if this problem has been resolved? I am also facing the same problem
Iām not responsible for the finance system, but our finance team says:
Once a payment is due and we upload it to our payment system according to the payment terms, it will no longer appear in your total balance, but in your Finance section. Please log in and make sure you can see that. Additionally, It is important to note that payments will be released to your account once the cumulative balance reaches the $100 threshold. Therefore, we kindly advise you to monitor your account until this limit is met, and once it is, the total payments will be sent. Please make sure your payout profile is set up properly to get the payments.
From what I can understand, āTotal unpaid balanceā will be reset to 0 monthly, and āInvoiceā will be uploaded about 60 days later, so in the meantime, you wonāt be able to see the revenue you earned. In addition, your revenue will be kept in the system until exceeding the threshold youāve set in the payout profile.