Hi all,
We released our game back in April and since then we’ve been having intermittent reports of disappearing geometry.
Sometimes it is small prefab objects, as in this case:
Other times, it is whole sections of geometry, as seen here in the end level of the game:
We CANNOT reproduce this issue, on any of the hardware that we have available to us. It did not appear at any point during development.
I have checked the setups of the geometry multiple times, but there is nothing amiss that I can find. It is not a LODing issue, because otherwise it would occur on all of that kind of prefab, in every level, for every person. It is not an occlusion issue, for the same reasons. Both objects are using a Standard Unity shader; the baskets in the video only have an albedo map, whereas the vanished walls have PBR (metallic workflow) textures.
We were thinking that it is a memory problem, so seeing it at the end of the game would make more sense if people had been playing a while. We’ve just had a report seeing it in the first level of the game though.
I am stumped - does anyone have any suggestions at all please?