We are getting reports from users of valve index players having an issue where there are no controllers present. We aren’t sure what’s different since most players have no issues. We iterate through all the devices and print out what the system reports, and there are just no controllers being reported. It’s probably only 1 in 250~ users, so it’s not very common. They all report that the controllers have no issues in any other game.
Anyone seen this, or have any idea whats going on?
Device Name: HeadTrackingOpenXR
Device Display Name: Head Tracking - OpenXR
Headset OpenXR Name: SteamVR/OpenXR : lighthouse
OpenXR: device 0: Head Tracking - OpenXR
OpenXR: node Head found x1
OpenXR: node Head-0: Head Tracking - OpenXR
OpenXR: node LeftHand found x0
OpenXR: node RightHand found x0
OpenXR: node TrackingReference found x0
OpenXR: node HardwareTracker found x0
OpenXR: found 1 hmds
OpenXR: hmd 0: CameraPose (device: XRInputV1::OpenXR::HeadTrackingOpenXR:/HeadTrackingOpenXR, valid: False)