regarding Payout Profile
I wrote all the data in the Unity Id site, payment method and Payout Profile, but! I also filled out the data in the unity dashboard. It so happened that in Unity Id and in Unity Dashboard the information in my payout Profile is different and. In the Dashboard I can’t change the recipient’s name in the Payment Method, and I also selected “Individual”, but for some reason “Company” is selected there
Now will I receive money according to the data entered in the Unity ID or according to the data in the Unity Dashboard?
Can you tell me how to change the data in the Unity dashboard? namely in Payout Profile —> Address + Payout Method?
2)What is this Invoices?
they came out of my total balance
Hello,
Sorry for confusing you regarding the current payout process.
regarding Payout Profile
The payout profile in Unity ID was used for the payments until Dec 2023. It’s still there but now deprecated. From now on, please fill out your payment method from Unity Dashboard. The documentation is as follows. https://docs.unity.com/monetization-dashboard/en-us/manual/ReceivingPayment
2)What is this Invoices?
(Edited on May 30)
Invoices will be uploaded in the Finance section around the last week of the month after next. It shows your revenue, adjustments, etc. When your unpaid balance exceeds the payment threshold you’ve set, the payment process will begin on the next payment cycle and you should be able to see the status in the Payment History tab.
We’ll keep improving our dashboard UI and UX. So please note that the above behavior will be subject to change.
Hello,
[EDITED] The total unpaid balance on the Finance page will be deducted when the invoice is uploaded in the Finance->Invoices section. In other words, the total unpaid balance should be Zero monthly as long as the amount is > $10 USD.
I’m double-checking with our finance team, and will post here if I’m wrong.
but why are there 24, 15 dollars each if the minimum withdrawal is 100 dollars? I also noticed that the Due Date has already expired, and the money has still not been returned to me
(I’m not in the finance team, so I will correct myself if I’m wrong) The invoice should be issued monthly, even for less than $100. Once the total invoiced revenue exceeds the threshold, the payment process will begin in the next cycle. Until then, the invoice status would be “In process” or something.
I agree with you guys that dashboard messages are not understandable. We welcome your valuable feedback. Your voices are constructive. Thanks in advance!
Yasuyuki, I don’t know if you’re a man or a girl, but it doesn’t matter, you’re a great person. It’s a pity that Unity doesn’t put employees of the team that deals with finance on the forum. Ehh, it would be much easier
In “Payout profile” we changed company, payment method (in other words all information). Before all changes there was a sum of money in total unpaid balance. But after starting and continiouse changes the total unpaid balance becomes 00.00 (invoices were also not issued). This continues fo more than month.
So, when the current amount of money in totoal unpaid balance will return? And when can we wait invoices for current and previouse periods if payout profile finally was changed in the begining of May?
Can you guys please correct the view for ‘Unpaid Balance’? I honestly think that the majority of confusion being raised in these threads is because of this not being clear.
For example: I have an ‘Unpaid Balance’ of $4.84, however, I also have the below Invoices that have been raised (also note the inconsistency in the naming conventions)
None of the above have been paid, as can be seen by the ‘In Process’ status. Therefore, my unpaid balance is actually (I think): $21.15 + $3.38 + $2.70 + $2.01 + $4.84 = $34.08.
I get that for bigger developers who are clearing a $100 threshold every month this is probably not an issue, but for developers like me (I assume probably the majority of developers) that dont clear the minimum every month, the current display is incredibly (I want to re-iterate that…INCREDBIBLY) confusing. I am pretty sure that this is resulting in loads of tickets being raised that are either being responded to poorly, or in my case, not responded to at all.
You literally need to either
a) Make the ‘Unpaid Balance’ amount reflect the true unpaid balance, and not just the uninvoiced amount
b) Add another field to the UI that displays something like Total Revenue billed to-date alongside the Unpaid Balance (which should then actually be something like ‘Non-invoiced Balance’), or even better, one field that just shows the actual total unpaid balance.
Im pretty sure this can’t be that difficult for you guys to achieve right? It’s incredible to me that it has been this way for nearly half a year so far. Help the poor support person and kill all the tickets and SLA breaches by displaying the actual number?
regarding Payout Profile
So, we fulfilled “Payout profile” according to documentation is as follows in the begining of May:) Receiving payment Now we are worried that the data has not been accepted and therefore the transfer of payments is not carried out.
One more subquestion: do we need to fill the gap “FIRST NAME” and “LAST NAME” in “Payout profile” for Company? (when we fulfill this box it was blocked for edit).
Our total unpaid balance previously (before the Payout profile changes) exceeded the payment to transfer (USD 100). However, after all the changes in the profile, the balance became 00.00. We are worried that the funds have simply disappeared.
