Problem logging in with my developer account

Unity Services
,
1

Hi,

I’m currently traveling and when I tried to log-in this morning to check the Unity Ad dashboard page for my game, I was suddenly asked to supply a code sent to my phone (which I currently don’t have). I’m concerned that my developer account was maybe hacked as I’ve never activated the 2 forms of authentication for my account, and I therefore don’t have any recovery codes. I also logged-in two days ago without any problems.

I just created this temporary account so I could reach out for help on the forum - could someone help me resolve the situation? I really want to make sure my developer account hasn’t been hacked, I’d be delighted to supply all my dev account information to a Unity staff in a private conversation to solve the issue.

Thanks you for your help :slight_smile:

2

Hey Ikermel and thanks for letting us know. I suggest you create a ticket through https://support.unity.com/hc/en-us/requests/new?ticket_form_id=360001394591 so that someone from our wonderful support team can help you regain your access. Hopefully this will get sorted promptly for you and have a wonderful start of the week.

3

Thank you so much for your quick reply! Yesterday, I also sent an email to the Unity support team and it looks like my action created a ticket. I will file another ticket using your link if I don’t receive an answer. Thank you again for your help :slight_smile:

4

No problem at all, hopefully this will get sorted out promptly for you! :slight_smile: