problem with download assets

Hi everyone, I can’t understand if I have any problems installing Unity or if I’m wrong some steps. Not only can I not re-download a previously downloaded template asset, but I am trying to download a new template, I have selected add to my assets, after which a button appears that says open in Unity but obviously cannot open it has not even downloaded it, it is 260 mega stuff. This is the 2d game kit template.

Instead of doing that, try downloading it then going into unity and right click, and then go to import asset and grab the asset you downloaded. Hope this helps!

thanks but I can’t download the template in any way, I tried to reinstall unity but I return to the starting point. according to unity hub the template has already been downloaded. all of this is very frustrating.