Actually, no, I’m making a good faith effort to work with you to answer any valid concerns you have. From the responses so far, I do understand that you have a strong personal aversion to a hosted service. I’ll address your concerns as stated, but I don’t believe, given the positive response we’ve had from a large segment of the developer community, that your opinion is shared by the majority.
So, addressing your specific concerns:
1- feels hijacked game.
This is a tautology. I understand that you feel this way - what I’d like to do is drill down to specific reasons, so that I can address them.
2- sharing the cloud with others, meaning performance issues.
This is incorrect. As I stated, we specifically designed our service to be able to reallocate titles as needed, so that titles using more resources are separated, preventing impact to others.
3- our team already owns a farm of servers in a colo facility…
4- at this lvl of development, we dont care if it is not simple, we know how to manage a dedicated game server…
5- and one above all, i just dont trust you or anyone else with my customer base…
None of these are concerns. They’re saying that you have already built a datacenter which you run, which you’re happy with, and that you don’t believe that anyone else should have access to your users.
On the last part, I completely agree that data must be protected. We do not share your player data with any other developer, and the only circumstance in which we would share it with a third party is if it benefits your title (ad networks, etc.), and those are things we would make clear if and when they were to be implemented.
For the rest, congratulations - building a complete backend service is a significant undertaking, which requires a large investment of time, money, and personnel, as I’m sure you’re aware. If you ever decide that you don’t want to continue your spending on this, we’d be happy to work with you.
But in that case, I’m puzzled as to your level of investment with this thread. Is it your belief that all developers should invest in building a similar datacenter, with all that this entails?
6- which leads to privacy issues.
I’m sorry, but I don’t see how that follows. We specifically protect user privacy, and have a privacy policy which is designed to ensure that we’re giving you, the developer, the ability to manage user data, while complying with international regulations. The paragraph you quoted is only a partial statement, clipping off the last portion of the paragraph, which calls out that PlayFab does not share, sell, rent, or trade any information provided with third parties for their promotional purposes. For anyone with an interest in reviewing the complete text, it’s located here. I would encourage anyone with concerns about it to work with us directly.
The remaining issues you describe are pretty severe hyperbole, and quite honestly, uncalled for. I have a strong respect for any team which has accomplished what you describe for your own, as well as the integrity shown by anyone fighting for user privacy, and I would appreciate it if you would do me the same courtesy. I have worked for many years in the privacy space, and care deeply about making sure user information is not abused. Specific to your statements:
a) PlayFab does not host any financial information of any kind. All real-money transactions are accomplished via well-established payment providers, who are required to comply with all the laws and regulations of every region in which they operate.
b) No member of the PlayFab team would abuse data in the way you describe. Doing so would be grounds for immediate termination. No business seeking to be in this space would do otherwise. A failure to protect user data would be catastrophic, as it would result in a loss of faith from which it would be all but impossible to recover.