Up until a couple of days ago, the site publisher.unity.com was working fine, but now I cannot get the Publisher Portal page to show any content. The layout in each section has no data in it and there’s a message “Unfortunately, we could not process your request”
Here’s a snapshot of errors in the console when force refreshing the page:
I have tried force refreshing, restarting my computer, and deleting all cookies, but to no avail. I also tried logging out, but encountered an empty page with some cryptic server error.
For now I have been able to work around it using Microsoft Edge.
Is there anything else I might try in Chrome to fix it?
Thanks,
Stephen
Hi @AxonGenesis!
Is it the latest Chrome version?
Are you able to sign out from id.unity.com and then sign in again using Chrome?
Also, when on publisher portal, try to clear the site data and sign in one more time:
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Thanks for the suggestion, however the page is still not loading any data.
As suggested, I went to publisher.unity.com and cleared all the site data and cookies. I then went to id.unity.com and logged out. No issues there.
I returned to the publisher portal and signed in, but still no data. I repeated these steps a few times and double-checked I didn’t miss anything, but no luck. I keep getting the message “Unfortunately, we could not process your request.”
I don’t have any issue accessing other web services, such as cloud.unity.com. Pretty weird.
@AxonGenesis did you try to open the page in incognito mode in Chrome? I see you are using some extensions and sometimes, it can affect interactions.
If it doesn’t help, try to use other browsers and confirm if the issue only persists in Chrome or not.
There are no such complaints from other users so I suspect something local to your setup.
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Yep, it works in incognito mode. I’m sure you’re right about something in my setup causing interference. I’ll clean it up or reinstall Chrome if need be.
Thanks!
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