Publisher portal has stopped loading data in Chrome

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Up until a couple of days ago, the site publisher.unity.com was working fine, but now I cannot get the Publisher Portal page to show any content. The layout in each section has no data in it and there’s a message “Unfortunately, we could not process your request”

Here’s a snapshot of errors in the console when force refreshing the page:

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image1496×1152 122 KB

I have tried force refreshing, restarting my computer, and deleting all cookies, but to no avail. I also tried logging out, but encountered an empty page with some cryptic server error.

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image826×109 4.48 KB

For now I have been able to work around it using Microsoft Edge.

Is there anything else I might try in Chrome to fix it?

Thanks,
Stephen

1 Like
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Hi @AxonGenesis!

Is it the latest Chrome version?

Are you able to sign out from id.unity.com and then sign in again using Chrome?

Also, when on publisher portal, try to clear the site data and sign in one more time:

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image1530×818 89.3 KB

1 Like
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Thanks for the suggestion, however the page is still not loading any data.

As suggested, I went to publisher.unity.com and cleared all the site data and cookies. I then went to id.unity.com and logged out. No issues there.

I returned to the publisher portal and signed in, but still no data. I repeated these steps a few times and double-checked I didn’t miss anything, but no luck. I keep getting the message “Unfortunately, we could not process your request.”

I don’t have any issue accessing other web services, such as cloud.unity.com. Pretty weird.

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image1614×1190 74.6 KB

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@AxonGenesis did you try to open the page in incognito mode in Chrome? I see you are using some extensions and sometimes, it can affect interactions.

If it doesn’t help, try to use other browsers and confirm if the issue only persists in Chrome or not.

There are no such complaints from other users so I suspect something local to your setup.

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Yep, it works in incognito mode. I’m sure you’re right about something in my setup causing interference. I’ll clean it up or reinstall Chrome if need be.

Thanks!

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Hello this problem also happens for me. Can see the analytics, but sales does not update on any condition. Tried different browsers, incognito modes but nothing happens. Other then sales, everything looks fine. My asset have been published 1 month ago. But still no data on sales.

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What is your publisher name?

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It’s Soak Games. member user name is okan demirel

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Just a thought, but did you notice the drop-down menu in the upper right to select the date? This happened to me when I first started as a publisher and I wasn’t seeing any sales updates, then realized I had been looking at an older month all along.
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Checked every month, nothing happens unfortunately.

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i am facing the same issue in MS Edge. Is this a maintenance issue?

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Hi its WIRED i cant even access any feature in my publisher portal
see image:

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publish1787×495 30.9 KB

i’ve signed in by google, unity ID not even sending me an email of verification code
idk whats happening

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[SOLVED]I’m having the same problem. My asset package review has been pending for a long time, and now the website is having issues too. It’s really frustrating

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Publishername: Glados_sae

Same problem here. Tried to log in on 4 different browsers or in incognito mode. Nothing works. I think it’s a problem on Unity’s server, as I get a 503 error when I try to log in from the Unity editor.

[SOLVED] as always, at 503 errors, time solved it for me. Looked like Unity had some short server issues.

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Wired enough i also shows i have no assets in assets store:

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publish711×425 7.9 KB

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The issue was caused by an incident and has now been resolved for all users. We apologize for any inconvenience caused!