Question: How to update publisher information?

Community Showcases
1

:face_with_spiral_eyes:Perhaps a question for Caitlyin?

I have an app selling on the asset store. I have no problems updating or uploading apps. My problem is I cannot find where to update my personal publisher information? Ive tried going to the Unity Asset Store Publisher Administration but even under the user category I cannot edit my user information. I have changed my email address. And I need to change it in the asset store but cannot find out where to do so. Can someone please direct me where to edit my publisher information?

Thanks

Zax

2

You can update the publisher info in the same tool as you use to upload content. There is a button at the top of the Package Manager window that gives you access to the settings

3

Ahh thanks Freyr I was wondering where to do that! Thanks a bunch!

Zax

4

Actually still not finding what I need Freyr. I know which button your talking about. That allows me to edit the publisher information like URL, Name of the Publisher and the description as well as banners but what it does NOT let me edit is the publisher EMAIL address. The USER email and password that I use to log into the Asset store back-end to check my sales…this is the email address I need to change. I cannot find where to change that anywhere.

5

You can associate new users accounts with the publisher if you log in to https://assetstore.unity3d.com
We use the email addresses of the users associated, when contacting you.

6

Ok Ive tried that the problem is when I try to “Add a new user” it says “No user registered with that email address.” So exactly HOW do I register a new user email address. This is what I want to do…register a NEW user. And delete the old one. Can you please be specific on exactly HOW to regsiter that email. Ive tried everything I know.

7

You have to create a new Asset Store account first:

  1. Open the Asset Store window inside Unity
  2. If already logged in, select log out in the menu at the bottom of the window
  3. Click on the log in link that appears after logging out
  4. Select “create new account” in the login dialog

Then, you log in using your old account on https://assetstore.unity3d.com and add the newly created account to the publisher profile. If you want to disassociate the old account, you will have to log out and log in again using the new account, as you cannot remove the current user from the list.

8

Thanks so much for all your help Freyr! And for all your patience. That worked great. I was able to switch the email names just fine doing as you said. One of the things that makes Unity so great to work with is such great customer support. You are indeed a great asset. Thanks again!

Zax