Remote Setting not working (16/04/2020)

Unity Services
1

Hi, Unity

Today remote setting not working properly. RemoteSettings.HasKey just returned false and have not event RemoteSettings.Updated.

Thank

2

Could you please use a network traffic analyzer, such as Charles Proxy to confirm whether the Remote Setting connects normally? Thanks.
https://www.charlesproxy.com/
https://support.unity3d.com/hc/en-us/articles/115002917683-Using-Charles-Proxy-with-Unity

3

Remote setting not working properly. In editor and release versions, all my users can not get variable on remote setting.
I check in editor with wifi and 4G but RemoteSettings.HasKey just returned false and have not event RemoteSettings.Updated. But in bar Window/Unity Analystics/Remote Settings the all variables still exist.

4

Are you using Remote Settings or Remote Config?

5

Remote Settings and Remote Config not same? Sorry. I thought it was the same. I using Remote Settings. Config variables in link: Unity Cloud

6

Yes, they are two different products, and we recommend using Remote Config because Remote Settings will be deprecated in 2021.

I just tested Remote Settings, it seems that there is indeed a problem, we will investigate the cause of the problem.

7

Thank you. I will gradually switch over to Remote Config.

8

Hi! We also get this problem with Remote Settings in our games right now. There’s no answer from UnityRemoteSettings server. Is there any issue with service? When would it be repaired?

1 Like
9

I am having problems with Remote Settings as well.

2 Likes
10

We are fixing this issue, sorry for the inconvenience.

4 Likes
11

Ok, thanks

12

Hi! Same here, RemoteSettings down for longer than 4 hours now. Cannot understand why this issue keeps happening once and again. We are aware of RemoteConfig, but we cannot use it because of required .NET version, thus we are moving to other sevice. However, it would be good if RemoteSettings could be more reliable than it has been until now while it lasts.

13

Same here. Subscribing to get notified when the Remote Settings is fixed. We rely heavily on it. Will switch to Remote Config gradually too (I didn’t know Remote Settings will be dropped).

14

Same here, Waiting for the fix. thank you Unity team.

1 Like
15

It should have been fixed, please let me know if this issue still persists.

16

It looks fixed on my side. At least in the development environment. Thanks @SamOYUnity3D and Unity Team!

1 Like
17

Fixed for me Thanks guys