Serial number not valid.

Unity Engine
1

Hi,

On a regular basis, the Unity Hub tells me that no license is found on my computer. So, I have to re-enter my serial number in the hub every now and then.

Today, again, the Hub tells me that no license is found and I try to renter my serial number which I get from my seats page. Unfortunately, this time, the Unity Hub tells me that the serial number is not valid.

My company has 4 Unity Pro seats and one seat is assigned to my account. Only this seat has the problem.

Has anyone encountered this?

Iā€™ve submitted a help request (request #728056) but Unity does not reply.

2

Support came back to me and we sorted this out. Seems to be a problem with OS updates etc.

Solution: Remove the seats from your account and add them back again by registering through the Hub.

1 Like
3

I am having this as wellā€¦ Tried revoking the seat and re-asigning it and still not valid.

1 Like
4

Any luck finding a solution? I am stuck with the exact same problem, nothing will fix it so far.

5

I have the same problem

6

If your serial number is returned as invalid, there can be several reasons for this:

  • You have reached your activation limit for the key. You need to remove/reassign seats on the ID portal before activating the key again.
  • The serial number youā€™re using is not associated with the account youā€™re logged with.
  • Your Unity Pro/Plus license has expired. Please renew it.
  • Various other reasons

Please contact Unity support: they can check your serial number against the database and figure out which solution would apply to you.

7

Why we are still having problems with this? Sorry to feel upset but I have to port this game to iOS and found that I canā€™t activate my Unity account and I have to wait donā€™t know how many day for Support to solve the problem.

Why I canā€™t remove the seats myself?

Itā€™s 2020 we canā€™t still be having this sort of troubles when paying.

1 Like
8

I think weā€™re all specifically interested in this ā€œvarious other reasonsā€ part, can you elaborate on that? Because we all do everything correctly on our part and then you just give us a vague ā€œYour serial number is not valid. Please contact supprotā€¦ā€ message. The serial number IS VALID because Iā€™ve just assigned the seat to myself and pasted the key youā€™ve just generated.

1 Like
9

Exactly this. Iā€™ve just moved my workstation home as having to self isolate thanks to covid, and my license is no longer valid. Iā€™ve just revoked and re-applied the seat, to no joy. WTF, this is the same machineā€¦

10

So instead of revoking and reapplying seats you need to click on the actual serial number after a seat has been assigned, this will let you then remove any previous activations. Which apparently me taking my PC home has somehow been classified as another ā€˜activationā€™, guess they use external IPs or somethingā€¦

1 Like
11

Just had a 5 minute OS update, restarted PC and now canā€™t use Unity for this reason. Iā€™ve tried all the listed solutions, nothing works. Iā€™ve contacted support and got hit with ā€œresponse will be between 3 days and 2 weeksā€.

From the standpoint of a customer that pays to use this product, this isnā€™t acceptable.

12

hey i am finding the Essayist solution for this preboom

  1. Go to This Unity ID - Organizations link
  2. Select your Organizations
  3. then select Unity Pro Or Plus Any You Have?
  4. then Assign Seat Of user
  5. Then Click Serial Key
  6. Then Click remove All My Activationsā€¦
    Last 7. Then Copy Your __SC-XXXX-TF7Z-XXXX-S7Q6-XXX__X Serial Key And then Register unity Hub
6 Likes
13

Im having this issue. Revoking the seat and reassigning doesnā€™t work. Absolutely ridiculous that thereā€™s not a working system for changing machine on a ā€œProā€ service.

1 Like
14

Im having this issue, too. Revoking the seat and reassigning doesnā€™t work.

15

Having same issue -but - My problem is when I Activate the serial key in the HUB it says Invalid Serial Key and I cannot open projects BUT when I log into my unity account it says the computer is Activated. I removed ALL activations and same thing, It activates In Unity Account but the HUB still says no license. I formatted my system several times- With and without updates - No firewall, No AV , Reset Router - ETC. Works perfectly fine on my laptop and other computer. This is a NEW Computer Win10.