Signing into Unity account on Unity 5 behind proxy

My PC is behind a proxy. I have just installed Unity 5.1.0f3.
Install was fine. I’m now trying to open it. I get the sign in dialog. When I try to sign in through this dialog I get a message saying “Service not available, please try again later.”.

Has any one come across this? Are you able to help please?

3 Likes

Same Issue

Same here and I’m not even behind a proxy!

Same Issue also behind proxy. Need this resolved ASAP as it’s holding up our project.

We are also having the same issue - we are behind a proxy and have done numerous Wireshark captures to troubleshoot. However there’s no clear indicator of network traffic getting blocked. We have also tested this on a non-proxy machine and Unity works fine.

Hi there, you are on Windows?
Could you please check if you have proxy environment variables in your system (http_proxy and https_proxy)?
Thanks a lot.

Was this ever resolved?

The same problem here… Any answer?

Bump

Could you post a screenshot of what the screen you are seeing.

Try deleting your license file (or moving it out of it’s folder so you still have it just in case), make sure you are allowing Unity to run through your Proxy and try activating again. Otherwise, disconnect from the internet and see if you can work offline.

If you are still having issues, contact support@unity3d.com and they can go through it with you in greater detail.

I was able to resolve the issue in the following ways.

Before:
http_proxy=proxy.sample.com:8080

After:
http_proxy=http://proxy.sample.com:8080

4 Likes

I have the same issue
Installment was fine, when i open unity this pops up telling me to sign in:


And when I try to sign in it says this: I’m not behind a proxy, and I don’t have any idea what’s going on!
Please help me!

4 Likes

I have the exact same issue. I’m not behind a proxy. I submitted a bug report a day or two ago, but I imagine there are a lot of bug reports they have to go through on a daily basis.

I’m having the same issue. I’m on a Windows 7 (SP1) 64-bit machine. Internet works fine. I can work offline (did the load license offline trick), but I can’t sign in to my account while in Unity, so I can’t download any of the assets required for the tutorials since they require Unity to be online.

I’m also getting a lot of these errors in the Unity console:

Instantiation of FMOD effect type xx failed
UnityEditor.EditorAssemblies:SetLoadedEditorAssemblies(Assembly[ ])
Socket: unable to create socket, error: The requested service provider could not be loaded or initialized.
(0)
Socket: set reusable addr failed, error: An operation was attempted on something that is not a socket.
(0)

I was able to work through the Roll a Ball tutorial since that didn’t require downloading any assets, but now I’m stuck.

I would really appreciate a resolution to this problem.

I just checked the log file and I’m listing it here for your convenience:

LICENSE SYSTEM [2015711 11:7:12] No start/stop license dates set

LICENSE SYSTEM [2015711 11:7:12] Next license update check is after 2015-07-09T07:10:27

Built from ‘5.1/release’ branch; Version is ‘5.1.1f1 (2046fc06d4d8) revision 2115324’; Using compiler version ‘160040219’
OS: ‘Windows 7 Service Pack 1 (6.1.7601) 64bit’ Language: ‘en’ Physical Memory: 16366 MB
BatchMode: 0, IsHumanControllingUs: 1, StartBugReporterOnCrash: 1, Is64bit: 1, IsPro: 0
Initialize mono
Mono path[0] = ‘C:/Program Files/Unity/Editor/Data/Managed’
Mono path[1] = ‘C:/Program Files/Unity/Editor/Data/Mono/lib/mono/2.0’
Mono path[2] = ‘C:/Program Files/Unity/Editor/Data/UnityScript’
Mono config path = ‘C:/Program Files/Unity/Editor/Data/Mono/etc’
Using monoOptions --debugger-agent=transport=dt_socket,embedding=1,defer=y
IsTimeToCheckForNewEditor: Update time 1436630540 current 1436638032
EditorUpdateCheck: Failed Could not resolve host: (nil); Unrecoverable error in call to nameserver
[CEF] Service not available, please try again later. in file:///C%3A%2FProgram%20Files%2FUnity%2FEditor%2FData%2FResources%2FHome/src/pn-login/login.js at line 96

As always, any assistance would be appreciated.

Oh, and I’m NOT behind a proxy.

For anyone still experiencing this issue - we are still troubleshooting but can anyone see if running Unity 5 as an administrator allows you to then log in past the ‘Service Unavailable’ screen? We have found that as an admin account this will work, suggesting the logon process needs admin access to a component of the Unity installer.

1 Like

We have found a solution which will hopefully help a few of you. However it will only affect those that are behind a proxy environment.

For us it was the http_proxy and https_proxy user environment variables we had set to our proxy server, initially put in for the Unity 4 Asset Store to work behind a proxy. As per release notes of Unity 5.1, the Unity asset store doesn’t work behind a proxy. Once we removed these variables, we were able to log in fine without the unhelpful ‘Service Not Available’ message. Annoyingly it means anyone using Unity 4 AND 5.1 will have a bit of a problem.

Hope that helps someone!

2 Likes

I am admin on my computer and it still doesn’t work.

http://forum.unity3d.com/threads/manual-activation-broken-in-unity-5.340660/

My account is admin, I’m NOT behind a proxy, and I still get the “Service not available, please try again later” message. I am able to work offline, but I can’t download any assets since Unity doesn’t recognize my internet connection. All other applications (including Visual Studio) work just fine and are able to get internet connections. It’s actually quite frustrating, because Unity is a great product.