[SOLVED]Game keeps force close with ARM64 and Unity 2018.4.30 LTS

Unity Engine
,
1

Can anyone help me please?

My game keeps crashing/force close in some devices (specialy Pixel Google 2-3, Asus ROG Phones), this getting 1* rating reviews.

I’m tried search for similar issues on forums and found some but with no fix/workaround or clarification about what cause this.

I cannot upgrade the project to Unity 2019-2020 because some main core asset arent no longer supported so I have to stick with 2018.

I hope someone can help me, thank in advance!

The issue just occurs on ARM64 Build.

2

I dont have logcat because the game runs fine on my Device (Xiaomi Redmi Note 9S), no crash, but some users are reporting random crashes/force close in theirs phones.

3

https://play.google.com/store/apps/details?id=com.mmztech.magequest
Can you guys test please?

4

Help please???

5

I got a logcat:
01-24 23:50:07.766 16209 16278 E Unity : (Filename: Line: 2500)
01-24 23:50:07.766 16209 16278 E Unity :
01-24 23:50:07.766 16209 16278 E Unity : Gfx command not handled: 1032323072 (Last command: 1058078720)
01-24 23:50:07.766 16209 16278 E Unity :
01-24 23:50:07.766 16209 16278 E Unity : (Filename: Line: 2500)
01-24 23:50:07.766 16209 16278 E Unity :
01-24 23:50:07.767 16209 16278 E Unity : Gfx command not handled: 0 (Last command: 1032323072)
01-24 23:50:07.767 16209 16278 E Unity :
01-24 23:50:07.767 16209 16278 E Unity : (Filename: Line: 2500)
01-24 23:50:07.767 16209 16278 E Unity :
01-24 23:50:07.869 16209 16278 E Unity : Gfx command not handled: -1044944120 (Last command: 10104)
01-24 23:50:07.869 16209 16278 E Unity :
01-24 23:50:07.869 16209 16278 E Unity : (Filename: Line: 2500)
01-24 23:50:07.869 16209 16278 E Unity :
01-24 23:50:07.869 16209 16278 E Unity : Gfx command not handled: 0 (Last command: -1044944120)
01-24 23:50:07.869 16209 16278 E Unity :
01-24 23:50:07.869 16209 16278 E Unity : (Filename: Line: 2500)
01-24 23:50:07.869 16209 16278 E Unity :
01-24 23:50:07.869 16209 16278 E Unity : Gfx command not handled: 0 (Last command: 0)
01-24 23:50:07.869 16209 16278 E Unity :
01-24 23:50:07.869 16209 16278 E Unity : (Filename: Line: 2500)
01-24 23:50:07.869 16209 16278 E Unity :
01-24 23:50:07.869 16209 16278 E Unity : Gfx command not handled: 0 (Last command: 0)
01-24 23:50:07.869 16209 16278 E Unity :
01-24 23:50:07.869 16209 16278 E Unity : (Filename: Line: 2500)
01-24 23:50:07.869 16209 16278 E Unity :
01-24 23:50:07.888 16209 16278 E Unity : Gfx command not handled: 1010827264 (Last command: 10104)
01-24 23:50:07.888 16209 16278 E Unity :
01-24 23:50:07.888 16209 16278 E Unity : (Filename: Line: 2500)
01-24 23:50:07.888 16209 16278 E Unity :
01-24 23:50:07.888 16209 16278 E Unity : Gfx command not handled: 0 (Last command: 1010827264)
01-24 23:50:07.888 16209 16278 E Unity :
01-24 23:50:07.888 16209 16278 E Unity : (Filename: Line: 2500)
01-24 23:50:07.888 16209 16278 E Unity :
01-24 23:50:07.888 16209 16278 E Unity : Gfx command not handled: 0 (Last command: 0)

6

Don’t you have stacktraces available from Google Play?

7

Hey, thank you for the help. How I check it? Sorry i’m new on Google Play Console.

8

I’ve fixed this turning off Multithread Rendering on Build Settings.