Standalone Crash Help - Understanding Log Files

Hello!

I recently released a game, and a very small number of users are reporting crashes that I can't reproduce myself. I'm looking for some help sifting through the log and crash dump files because I'm not really certain what to look for.

I've attached a zip with a pair of files from a player's session - the Player.Log (trimmed to the crash) and the crash .dmp.

Any help would be greatly appreciated. The only common thread I've been able to find with these players is that the crash happens mostly in busier combat segments - which unfortunately means it could be... alot of stuff. A graphics driver issue, maybe bad RAM? But there aren't any notable exceptions or code errors before the crash occurs.

8514365--1134857--CrashDocs.zip (115 KB)

It crashes in particle drawing code. I am asking around if this is a known and potentially fixed issue, as you are using a pretty old engine version.

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[quote=“Tautvydas-Zilys”, post:2, topic: 897202]
It crashes in particle drawing code. I am asking around if this is a known and potentially fixed issue, as you are using a pretty old engine version.
[/quote]

Much appreciated!

I’ve been too anxious to update engine versions for fear of potentially breaking things, but if that’s the fix that’s needed, then I’ll buck up and just get it over with.

[quote=“Tautvydas-Zilys”, post:2, topic: 897202]
It crashes in particle drawing code. I am asking around if this is a known and potentially fixed issue, as you are using a pretty old engine version.
[/quote]

I went ahead and backed up my game, and updated Unity to the 2021.3.11f1 LTS. I pushed an experimental build out, and the users who were affected by the crashes say they’re having smooth sailing now!

I appreciate you being willing to check this out! Whatever the issue was seems to have been fixed by updating the engine version.

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