Standalone crash to desktop in dxgi.dll on launch??

Unity Engine
1

Hi,

Received a report from a tester that our game crashes immediately on launch. According to the crash log it crashes during startup directly after initialising touch support. Has anyone seen this or have an idea regarding what might be causing this?

Many thanks in advance!

Crash log (edited a bit for brevity):

Initialize engine version: 5.4.4p4 (0415a3f705c9)
GfxDevice: creating device client; threaded=1
Direct3D:
Version: Direct3D 11.0 [level 11.1]
Renderer: NVIDIA GeForce GTX 1080 Ti (ID=0x1b06)
Vendor: NVIDIA
VRAM: 11117 MB
Begin MonoManager ReloadAssembly
– snip –
Initializing input.

Input initialized.

desktop: 1920x1080 60Hz; virtual: 3840x1080 at -1920,0
Initialized touch support.

Crash!!!
SymInit: Symbol-SearchPath: ‘.;G:\Program Files (x86)\Steam\steamapps\common\OurGame;G:\Program Files (x86)\Steam\steamapps\common\OurGameName2;C:\WINDOWS;C:\WINDOWS\system32;SRVC:\websymbolshttp://msdl.microsoft.com/download/symbols;’, symOptions: 530, UserName: ‘playername’
OS-Version: 10.0.15063 () 0x300-0x1

… snip file versions …

========== OUTPUTING STACK TRACE ==================

0x00007FFE1813FC82 (dxgi) DXGIGetDebugInterface1
0x00007FFE1813F391 (dxgi) DXGIGetDebugInterface1
0x00007FFE1AF02774 (KERNEL32) BaseThreadInitThunk

========== END OF STACKTRACE ===========

**** Crash! ****

2

Adding the crash log:

Unity Player [version: Unity 5.4.4p4_0415a3f705c9]

dxgi.dll caused an Access Violation (0xc0000005)
in module dxgi.dll at 0033:1813fc82.

Error occurred at 2017-07-12_181226.
G:\Program Files (x86)\Steam\steamapps\common\Machine World 2\Ourgame.exe, run by Player.
18% memory in use.
32717 MB physical memory [26642 MB free].
65485 MB paging file [58452 MB free].
134217728 MB user address space [134216985 MB free].
Read from location 031576d8 caused an access violation.

Context:
RDI: 0x1153d6b0 RSI: 0x1aadf948 RAX: 0x031576b0
RBX: 0x0cf4c450 RCX: 0x0edd6a80 RDX: 0x1aadf948
RIP: 0x1813fc82 RBP: 0x00000000 SegCs: 0x00000033
EFlags: 0x00010283 RSP: 0x1aadf870 SegSs: 0x0000002b
R8: 0x00000001 R9: 0x00000019 R10: 0x1b496760
R11: 0x00000000 R12: 0x00000000 R13: 0x00000001
R14: 0x0ede9b60 R15: 0x00000000

Bytes at CS:EIP:
48 8b 40 28 ff 15 b4 5c 01 00 85 c0 74 cd 48 8d

Stack:
0x1aadf870: 1b4727d0 00000000 180f64a7 00007ffe .‘G…d…
0x1aadf880: 00000000 00000000 00000018 00000000 …
0x1aadf890: 0cf4c450 00000000 fffffffe ffffffff P…
0x1aadf8a0: fffffffe ffffffff 00000000 00000000 …
0x1aadf8b0: 0ede9b60 00000000 1b4972e0 00000000 ........rI..... 0x1aadf8c0: 0ed64e60 00000000 1813f391 00007ffe N…
0x1aadf8d0: 0ede9b60 00000000 1aadf948 00000000 `…H…
0x1aadf8e0: 00000001 00000000 1153d6b0 00000000 …S…
0x1aadf8f0: 00000001 00000000 00000000 00000000 …
0x1aadf900: 0000000a 00000000 0000000a 00000000 …
0x1aadf910: 00000000 00000000 00000000 00000000 …
0x1aadf920: 00000000 00000000 00000000 00000000 …
0x1aadf930: 00000000 00000000 00000000 00000000 …
0x1aadf940: 00000000 00000000 1b4972e0 00000000 …rI…
0x1aadf950: 00000000 00000000 00000000 00000000 …
0x1aadf960: 00000000 00000000 00000000 00000000 …
0x1aadf970: 18174918 00007ffe 00000001 00000000 .I…
0x1aadf980: 00000000 00000000 00000000 00000000 …
0x1aadf990: 00000000 00000000 00000000 00000000 …
0x1aadf9a0: 00000000 00000000 18142ce0 00007ffe …,…
0x1aadf9b0: 00000000 00000000 00000000 00000000 …
0x1aadf9c0: 00010029 00000000 00010005 00000000 )…
0x1aadf9d0: 00000004 00000000 00000000 00000000 …
0x1aadf9e0: 1815e5f0 00007ffe 00000000 00000000 …
0x1aadf9f0: fffffffe ffffffff 00030678 00000000 …x…
0x1aadfa00: 0000c1e2 00000000 00000000 00000000 …
0x1aadfa10: 00000000 00000000 007c671b 000003ef …g|…
0x1aadfa20: 000001ec 00000000 00000000 00000000 …
0x1aadfa30: 00000000 00000000 00000000 00000000 …
0x1aadfa40: 00000000 00000000 00000000 00000000 …
0x1aadfa50: 00000000 00000000 00000000 00000000 …
0x1aadfa60: 00000000 00000000 1af02774 00007ffe …t’…
0x1aadfa70: 00000000 00000000 00000000 00000000 …
0x1aadfa80: 00000000 00000000 00000000 00000000 …
0x1aadfa90: 00000000 00000000 1cef0d51 00007ffe …Q…
0x1aadfaa0: 00000000 00000000 00000000 00000000 …
0x1aadfab0: 00000000 00000000 00000000 00000000 …
0x1aadfac0: 00000000 00000000 19c067c0 00007ffe …g…
0x1aadfad0: 1aade9c0 00000000 1aade9c0 00000000 …
0x1aadfae0: 00000000 00000000 00000000 00000000 …
0x1aadfaf0: 00000000 00000000 00000000 00000000 …
0x1aadfb00: 00000000 00000000 00000000 00000000 …
0x1aadfb10: 00000000 00000000 00000000 00000000 …
0x1aadfb20: 00000000 00000000 00000000 00000000 …
0x1aadfb30: 00000000 00000000 00000000 00000000 …
0x1aadfb40: 00000000 00000000 00000000 00000000 …
0x1aadfb50: 00000000 00000000 00000000 00000000 …
0x1aadfb60: 00000000 00000000 00000000 00000000 …
0x1aadfb70: 00000000 00000000 00000000 00000000 …
0x1aadfb80: 00000000 00000000 00000000 00000000 …
0x1aadfb90: 00000000 00000000 00000000 00000000 …
0x1aadfba0: 00000000 00000000 00000000 00000000 …
0x1aadfbb0: 00000000 00000000 00000000 00000000 …
0x1aadfbc0: 00000000 00000000 00000000 00000000 …
0x1aadfbd0: 00000000 00000000 00000000 00000000 …
0x1aadfbe0: 00000000 00000000 00000000 00000000 …
0x1aadfbf0: 00000000 00000000 00000000 00000000 …
0x1aadfc00: 00000000 00000000 00000000 00000000 …
0x1aadfc10: 00000000 00000000 00000000 00000000 …
0x1aadfc20: 00000000 00000000 00000000 00000000 …
0x1aadfc30: 00000000 00000000 00000000 00000000 …
0x1aadfc40: 00000000 00000000 00000000 00000000 …
0x1aadfc50: 00000000 00000000 00000000 00000000 …
0x1aadfc60: 00000000 00000000 00000000 00000000 …
0x1aadfc70: 00000000 00000000 00000000 00000000 …
0x1aadfc80: 00000000 00000000 00000000 00000000 …
0x1aadfc90: 00000000 00000000 00000000 00000000 …
0x1aadfca0: 00000000 00000000 00000000 00000000 …
0x1aadfcb0: 00000000 00000000 00000000 00000000 …
0x1aadfcc0: 00000000 00000000 00000000 00000000 …
0x1aadfcd0: 00000000 00000000 00000000 00000000 …
0x1aadfce0: 00000000 00000000 00000000 00000000 …
0x1aadfcf0: 00000000 00000000 00000000 00000000 …
0x1aadfd00: 00000000 00000000 00000000 00000000 …
0x1aadfd10: 00000000 00000000 00000000 00000000 …
0x1aadfd20: 00000000 00000000 00000000 00000000 …
0x1aadfd30: 00000000 00000000 00000000 00000000 …
0x1aadfd40: 00000000 00000000 00000000 00000000 …
0x1aadfd50: 00000000 00000000 00000000 00000000 …
0x1aadfd60: 00000000 00000000 00000000 00000000 …
0x1aadfd70: 00000000 00000000 00000000 00000000 …
0x1aadfd80: 00000000 00000000 00000000 00000000 …
0x1aadfd90: 00000000 00000000 00000000 00000000 …
0x1aadfda0: 00000000 00000000 00000000 00000000 …
0x1aadfdb0: 00000000 00000000 00000000 00000000 …
0x1aadfdc0: 00000000 00000000 00000000 00000000 …
0x1aadfdd0: 00000000 00000000 00000000 00000000 …
0x1aadfde0: 00000000 00000000 00000000 00000000 …
0x1aadfdf0: 00000000 00000000 00000000 00000000 …
0x1aadfe00: 00000000 00000000 00000000 00000000 …
0x1aadfe10: 00000000 00000000 00000000 00000000 …
0x1aadfe20: 00000000 00000000 00000000 00000000 …
0x1aadfe30: 00000000 00000000 00000000 00000000 …
0x1aadfe40: 00000000 00000000 00000000 00000000 …
0x1aadfe50: 00000000 00000000 00000000 00000000 …
0x1aadfe60: 00000000 00000000 00000000 00000000 …
0x1aadfe70: 00000000 00000000 00000000 00000000 …
0x1aadfe80: 00000000 00000000 00000000 00000000 …
0x1aadfe90: 00000000 00000000 00000000 00000000 …
0x1aadfea0: 00000000 00000000 00000000 00000000 …
0x1aadfeb0: 00000000 00000000 00000000 00000000 …
0x1aadfec0: 00000000 00000000 00000000 00000000 …
0x1aadfed0: 00000000 00000000 00000000 00000000 …
0x1aadfee0: 00000000 00000000 00000000 00000000 …
0x1aadfef0: 00000000 00000000 00000000 00000000 …
0x1aadff00: 00000000 00000000 00000000 00000000 …
0x1aadff10: 00000000 00000000 00000000 00000000 …
0x1aadff20: 00000000 00000000 00000000 00000000 …
0x1aadff30: 00000000 00000000 00000000 00000000 …
0x1aadff40: 00000000 00000000 00000000 00000000 …
0x1aadff50: 00000000 00000000 00000000 00000000 …
0x1aadff60: 00000000 00000000 00000000 00000000 …
0x1aadff70: 00000000 00000000 00000000 00000000 …
0x1aadff80: 00000000 00000000 00000000 00000000 …
0x1aadff90: 00000000 00000000 00000000 00000000 …
0x1aadffa0: 00000000 00000000 00000000 00000000 …
0x1aadffb0: 00000000 00000000 00000000 00000000 …
0x1aadffc0: 00000000 00000000 00000000 00000000 …
0x1aadffd0: 00000000 00000000 00000000 00000000 …
0x1aadffe0: 00000000 00000000 00000000 00000000 …
0x1aadfff0: 00000000 00000000 00000000 00000000 …

Module 1
C:\WINDOWS\SYSTEM32\xinput1_3.dll
Image Base: 0x00400000 Image Size: 0x0001e000
File Size: 107368 File Time: 2007-04-04_195422
Version:
Company: Microsoft Corporation
Product: MicrosoftÆ DirectX for WindowsÆ
FileDesc: Microsoft Common Controller API
FileVer: 9.18.944.0
ProdVer: 9.18.944.0

Module 2
C:\WINDOWS\System32\crypt32.dll
Image Base: 0x05ba0000 Image Size: 0x001c9000
File Size: 1852776 File Time: 2017-04-27_185802
Version:
Company: Microsoft Corporation
Product: MicrosoftÆ WindowsÆ Operating System
FileDesc: Crypto API32
FileVer: 10.0.15063.296
ProdVer: 10.0.15063.296

== [end of error.log] ==