Suspending app during video add

Unity Services
1

We are getting a gamebreaking bug related to our Unity Ads. Any advice would be appreciated! The bug occurs if the player suspends the app during a video ad (which we have as unskippable). If the player returns to the app then it remains stalled in our ad level.

Some background: We have our video ad play in its own scene. When the ad is completed, we load the next level. If the player suspends and then re-opens the app, what would be the proper procedure to handle this? Does the below code make sense?

// Show with default zone, pause engine and print result to debug log
Advertisement.Show(null, new ShowOptions
{
    pause = false,
    resultCallback = result =>
    {
        if(result == ShowResult.Finished)
        {
            NGUITools.SetActive (LoadScreen.gameObject, true);
            SaveSystem.SaveGame();
            Application.LoadLevel(PersistentData.szPostAdLevel);
        }
        else
        {
            // if the player tried to earn five coins, but it failed, then remove the coins
            Unibiller.DebitBalance("coins",5);
            SaveSystem.SaveGame();
            NGUITools.SetActive (LoadScreen.gameObject, true);
            Application.LoadLevel(PersistentData.szPostAdLevel);
        }
    }
};

Do I need to put a seperate call inf or ShowResult.Failed? I thought the else statement would handle it. Is no result getting called when the app is being suspended and resumed? Any suggestions would be much appreciated.

2

Which platform, Unity version and Asset Store package version? We might have a bugreport for this already internally already, which we believe has been fixed (if it’s the same issue) and should be available in next package update.

/Rasmus