Suspicious emails from "Unity Technologies", legit or spam?

For about 2 weeks I receive the following emails from “Unity Technologies” and I would like to know if these emails are legit or spam?

Subject: Issues blocking your game development?
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Subject: Productivity dropping because of time-wasting bugs?
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Subject: How important is it that your game project stays on schedule?
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Well certainly the @Something.com should tell you I’d assume lol.

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It’s probably legit spam from Unity, since Unity has been known to spam people with the latest things they want to push (remember Unity advisors?). Do you allow them to send you marketing e-mails? (there are some settings for this somewhere but I don’t remember where).

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Well the emails come from info@unity3d.com and the links in the email point to app.response.unity3d.com

If it’s legit, why would they write “found time wasting bugs, buy this service to find workarounds”. That’s just stupid :face_with_spiral_eyes:

Mouse over the links and see where they lead. Looks like it is a legit spam from unity.

I mean… If I was any meaner than I am, I would say that some department just found a way to monetize Unity’s #1 resource: Bugs and Issues.

They are one step before they actually flat out ask us to pay them for bug fixes.

Nice game you got there… It would be a shame if that blocking issue wasn’t fixed before your intended release… A little money could go a long way… Mediatonic and Glu mobile are already paying, don’t think you’re special

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There is a lackadaisical attitude lately from bug report replies. I had two months of constant hard crashes to desktop and told them it was PhysX/rigidbody related. They said nope… Issue closed…Nope issue closed nope issue closed. Then they write me weeks later and tell me they were able to reproduce it and it was in exactly the Broadphase where i said at the beginning. Their latest shenanigans involves lockups and/or hard crashes to desktop involving the editor UI which becomes unresponsive anywhere from 0 to 1/2 hour after sitting idle. Since 2019.3… They write me back and tell me my laptop hasn’t got enough juice, I have too many polys and shaders. BS! I am on a honking desktop workstation with a GTX 1080 and 64 GB of RAM, I use two variants, the Standard Metallic shader and the Particle shader. None of the lockup scenes have more than a few million polys and if the entire hierarchy was unfolded may only run 8 to 12 inches. I ran bigger scenes on a Mac laptop back when Unity was 32 bit. They tried to get me to change registry keys saying the Timeout Detection and Recovery was the issue as being too aggressive.and pointed to a link on the MS pages. Well RegEdit only had one TDR entry on my PC and that did not match the documentation. This is totally pathetic. I am so glad I am not paying a subscription monthly at this point. I would have pissed 450 bucks at the wall and been furious to boot.

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Just had it crash after upgrading to 2019.3.7f1. Checked their ridiculous claim of too many yadda yaddas. I have 316.2k tris, 266 Batches 301.7k verts, 19.3MB for main screen drawing for about 500 objects…I am gonna narrow this one down to memory leak in the editor from having active particle systems…ummm…oops nope… I had just turned off some particles and thought it had done the trick… went back and the editor is again locked. Add a new gameObject from menu…which menu does work…adds nothing. Select new Layout and hard crash immediately after displaying blank Unity window.

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Unity likes to link to a click tracking site rather than unity.com. See: https://discussions.unity.com/t/780402

Isn’t that easily faked, though?

There are ways to be confident about where an email came from. My only-semi-informed mind wants to say “digital signing” but I don’t know how practical that is in terms of email client support and such.

These at least look a lot less like spam than some of the other similar emails people have posted.

Modern mail services and protocols like SPF and DKIM do make that harder these days, but it would be bold to rely on it as a 100% guarantee. There’s also various bugs and UX issues that crop up from time to time which can make it more difficult to see the real sender.

Also of course don’t forget the human angle, spam which builds urgency and/or looks like an email you would expect to see (e.g. asset store product update) can do subtle things to domain which can be hard to spot if you are in a hurry (e.g. assetstore@unity.com vs assetstore@untiy.com)

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Unfortunately they are real and I have been getting a ton too.

Its just spam at this point.

I am coming here to help clean up unitys forums of spam, and in return they are spamming me.

The way the bug one was written really really ****ed me off, and yes it does come across like they are trying to monetize bugs.

Whoever is coming up with these emails in marketing, should stop right now and be put on something that doesnt allow them contact with users because they obviously have no idea what users expect to recieve as official comms from unity via email.

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Now some of those email are even using the good’ol “Re:”-trick in email title (even though i haven’t replied any of those)

“Re: Thanks for Engaging!”

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The only emails I want from Unity are emails apologizing for the absolute state of Unity and notifications that I’ve been sent money via paypal for the inconvenience.

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@UnityMaru somebody should probably let your marketing department know that people assume that their emails are spam. That’s generally a sign that they’re doing something really, really wrong.

This isn’t the first time I’ve seen a thread going “hey, I got an email that says that it’s from Unity, but it looks like it’s spam, is it spam?”

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Thanks for the heads up. I’ll be taking this up internally as I do appreciate the concerns you have all raised. I can confirm they are legitimate emails but I will address the frequency once I get more feedback.

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Just so we’re clear, the frequency is not really the (only) issue here.

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As mentioned, is not frequency issue. Is abusive spamming attitude.
In case, if nothing change, shall we reach to very top?

From what I am guauging, it’s both frequency and spam/attitude that is being raised here? For example:

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@UnityMaru here is another thread, discussing similar matter.