Hi,
two weeks ago I filed an official ticket the fogbugz system. I received an email that response time was within 2 days.
I waited five days before asking what was going on. Finally got a response telling me that they were sorry for the delay but that if I responded to their question (which I did) they would get on it immediately.
Now 8 days after that I have received no further emails, nor updates even though I have requested an update twice (very politely).
Does anybody from unity wish to comment on this, or perhaps even help?
Ticket number is
49150
Yea, I noticed they have been very busy since unite.
We just have to be patient, and not add double tickets (e.g. “whats the status on my other ticket?” 
). Just make sure the status is still open, they will eventually get to it.
No, bugs aren’t fixed in a few days or even a few weeks. But most reported bugs do end up being addressed by the next update cycle (which currently happens a couple times a year). This is pretty typical support amongst the better software companies IMO. If you have questions, the forums here are the place for that. Or you can contact UT directly and pay for more immediate support.
What is unusual about UT, and better than many software companies whose products I use, is that most of the UT staff participates and contributes on the forums here every day. So in essence you’re getting the paid support for free.
Having said all this, I have sensed some decrease in the quality of support over the past year or so. It’s still better than anywhere else, but not quite the same as before. No doubt a side effect of Unity’s astronomical increase in popularity.
David has taken care of the request at hand (it’s not a bug that needs fixing so much as a customer service issue).
As to the “drop” in our support level mentioned by the BigK, we’re aware of the fact that we’ve been unable to provide the same level of responsiveness as we did in the past. The truth is that this community is growing so fast that we haven’t been able keep up. We are staffing up to help address that issue, perhaps you’ve seen Sam’s post about a new QA/support position, we’ve recently hired a new sales rep in San Francisco and we’ve got other job reqs on the horizon. All of those are designed to ramp up our capacity ASAP.