The download can not be completed. Please try again.

Unity Engine
1

Hello, ive purchased Gaia 2 via UnityAssetStore using promocode. Payment completed, but i cant download it via package manager. System note: “The download can not be completed. Try again”… Help me fix it, please!

4 Likes
2

I have the same problem with an other asset well kind off i get
“An error accured : Unable to get purchase details because you may not have purchased this package”
And on the asset store it only says open in Unity. Silly that you can not just download the .package file.

1 Like
3

in the console i get:
[Package Manager Window] Server response is “The requested URL returned error: 403 Forbidden” [Code 403]
UnityEditor.AsyncHTTPClient:smile:one (UnityEditor.AsyncHTTPClient/State,int)

4

Are you both logged into the account which you purchased the assets on?

1 Like
5

I was just about to respond with off course i am! But i just realized i did a test for work and logged in with my work account.
I forgot to logout and login again. I should have known. As private i have tons of assets bought. And at work only a handful.

I feel so stupid :slight_smile:
thanks for clearing that up Maru!

2 Likes
6

i am having this issue too, and i am logged in with the account that i made the purchase with.

7

You’ll want to reach out to support then and find out why your purchase isn’t working.

https://support.unity.com/hc/en-us/requests/new?ticket_form_id=65905

8

Same issue here, why don’t they address the issue and keep ignoring it?? I am not logged in somewhere else, no anti virus or proxy issues and I keep getting the annoying unauthorized message. Cannot download a single asset I bought.

1 Like
9

As I advised earlier, you should talk to Support so they can find the underlying cause.

10

I had this problem as well, and found logging out of my account in Unity and logging back in repopulated my Package Manager purchased asset list with all of the assets I acquired from the store.

1 Like
11

I tried logging out but I’m still having this same issue, even when downloading the smallest of asset packages, wdid?

12

I have a problem showing :

“Package Manager could not save the image, : win32 IO returned 112”

13

That usually means the path is too long - please shorten the file path.

14

i updated/restarted my unity hub and it fixed the error

15

your memory is not enough

16

hi i was making A Game But I Had A Error UNITY FIX THIS!:rage: