Hi, I talked with support about this and the support person became quite confused.
I have not heard back from support for a couple weeks now… and so I thought that I would bring this chat to you all…since it matters to all of you. Literally.
Please remember to read at verbatim…else this may go off the rails quickly.
→ Follow with me on this. I am about to question an oddity that has been making me scratch my head. The same oddities have made a Unity Support staff member very confused. This topic really makes very little sense when you think about it.
I’ll try to be brief and concise. Please do not assume anything->read verbatim.
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If I buy a bundle of assets and later purchase another license for one of the assets that came in the bundle… AKA: to add a seat. I would then have 2 seats.
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…but if I buy an asset package and then later purchase a bundle which contains an asset package that I already own, then I only have the 1 seat. I am/We are, not provided that second license in this scenario.-----> But wait! Hang on! There’s more to this!!
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You may feel that what I mentioned above, is “normal” to you because that is how you’ve come to understand it… but let me continue… as I think this will make you scratch your head too.
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I was told by Unity Support that their Backend shows that I have multiple licenses for an asset package which was gained via the scenario of; purchase first license then gain the 2nd license through a bundle) …
but I-am-not/We-are-not given that second license as a seat to assign, nor as an assignable license.
…Yet even more strange… -
I was told by Unity Support that I can only assign licenses purchased / gained after May 2020 (but the reason was not disclosed as to why ‘May 2020’ mattered at all to this situation). I have since learned with today’s bundle purchase that May 2020 appears to be a mistakened-mention on the part of the Unity Support staff member. It’s ok, mistakes happen, right !? … but the point remains…wtheck is going on ? Why does time-ordering of purchase or a specific purchase date/line matter at all for this specific topic ?
Are you noticing context that debates itself out of its’ own reasoning ?
I’ve spent several hundred dollars in the asset store this year. (that’s not a super large amount of money and it’s not a little amount of money either). …I have several licenses that fall under this context which I can not access or make use of them BUT Unity Support told me that their backend says these licenses exist but that I can not assign them… … which goes back to time ordering of obtaining the licenses.
– I’ll repeat all of that in fewer words… for the sake of clarity.
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Purchase an asset package, then later gain that same asset package via a bundle/voucher purchase = their backend shows you have multiple licenses for the asset package but your seat assignment is stuck at one.
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We’re not given the secondary/tertiary/etc license.*
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…BUT…
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Purchase a bundle, and later purchase a seat for an asset package that came in the bundle and you then have 2 seats. You are given the secondary/tertiary/etc license.
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Their Backend shows different license counts than our-account-seat-assignment-FrontEnd.
(Unity support said I had 2 licenses but I could only assign the license gained after May2020…which makes no sense to me) -
~> What does May 2020 have to do with licenses and assigning seats ?
We all know that stacking seat licenses via bundles/vouchers only serves to hurt the entire point of business, …This thread is not seeking countless license-stacking from vouchers/bundles. This thread is seeking to understand why we’re provided 1 or 2 licenses based upon something that really does not matter / based upon the arbitrary concept of purchase time-ordering.
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Why not 1 voucher per asset package, per user ? Purchase time-ordering shouldn’t matter, right ?
// PS … if you’re wondering why I made this post so long, it was to ensure the topic is not lost among countless chatty replies. 