The remote server returned an error: 404 - seems to be a unity - side issue?

jmurnanedev · May 6, 2020, 8:39pm

Hi guys,

Already a thread about this, but it seemed this area was much more relevant and has the unity ads team actually checking it, so thought I’d post it here as I suspect this is something on unity’s end.

Same issue as above - in essence, it seems that on a fresh build, regardless of whether the ads package was downloaded and installed through asset store or package manager, on (for me, at least) unity 2019.3.12f.1; unity ads is returning a 404 with certain gameIDs but not others.

I have taken a look through the error stack trace, seen what the code was doing and tried manually appending my gameid to the following URL to see what was returned was a 404:

http://editor-support.unityads.unity3d.com/games/*insertedmygameidhere*

The following was returned:

Despite the fact I have made and triple checked the game ID on my dashboard. If any unity staff member is interested in my gameID to verify for themselves I’ll happily PM it to them - let me know if this is just me being stupid and missing something obvious though!

Thanks!

SussexCoder · May 6, 2020, 8:57pm

I am having exactly the same issue, which has brought me here.

sbankhead · May 6, 2020, 9:04pm

This typically happens when the gameId used does not match the platform your running on. Can you confirm if your getting this on device or in editor play mode? Can you also PM you android and iOS gameId’s so I can take a look?

Dorre-DEV · May 6, 2020, 9:05pm

Also affected by this issue, both by integrating built in and Asset Store Unity Ads

jmurnanedev · May 6, 2020, 9:17pm

Hi, thanks for your reply - will PM you my gameIDs now. This is occurring in editor, so you may be right that it is a platform issue (obviously not developing on android!) but not sure how I’d test otherwise - the documentation seemed to imply that I should use the android/ios gameids and I couldn’t find any others to use.

SussexCoder · May 6, 2020, 9:19pm

I am using Package Manager only.

Dorre-DEV · May 6, 2020, 9:50pm

Issue continues to occur also on device, as even though the project can be built, Ads are not being displayed

sbankhead · May 6, 2020, 10:08pm

Thanks to those who sent me their id’s. I was able to reproduce the issue for you. I am investigating the reason for the issue and we are working to resolve this. I’ll post back as soon as I have some more information for you

Dorre-DEV · May 6, 2020, 11:15pm

Installing Unity Ads 3.4.1 from Package Manager was the workaround for fixing it atm.

Thanks to @Meatloaf4 @jmurnanedev and anyone else who helped on the above thread:

Essentially just roll back to version 3.4.1 in the package manager and the error goes away.

sbankhead · May 6, 2020, 11:33pm

The issue is actually related to a backend service that is experiencing an issue. The issue is being addressed as we speak and affected accounts should be fixed soon. We apologies for the delay. This is not specific to any sdk version so downgrading will not improve your situation here. Thanks again for bringing this to our attention.

vasilii001 · May 13, 2020, 6:41am

Hello!
I have the same problem. There is a 404 error in the editor.
Through the sniffer I look at the request: http://editor-support.unityads.unity3d.com/games/XXXX/configuration?platform=editor&unityVersion=2019.3.11f1&sdkVersionName=3.4.5
and the answer: {“error”: “not found”}

XXXX - replace with the real id of our application

sbankhead · May 13, 2020, 6:59pm

can you please send me a message with your gameId for android and ios @vasilii001 . I was under the impression this should have been resolved by now so I need to circle back with the team to see whats going on.

ladipupo6 · May 23, 2020, 9:33pm

ladipupo6 · May 23, 2020, 9:33pm

I’m having the same problem too. It still hasn’t been fixed. Even on downgrading, the ads still don’t show.

TheoConfidor · October 21, 2020, 9:24pm

I’m having the same issue.

Have tried all of the solutions listed in this thread.

Is there another channel for getting help on this issue?

unity_wOyzFyZnlBfbfA · June 7, 2021, 10:59am

@sbankhead i sent you the ids pls fix my ids

AWProjects · March 5, 2022, 10:20pm

I still have the same issue! unity ads 4.0.0, Unity f 2021 LTS.

Tin-Aung-Khant · May 23, 2022, 4:50pm

“http://editor-support.unityads.unity3d.com/games” gave

response 404 (backend NotFound), service rules for the path non-existent

keith_maybe · May 23, 2022, 7:25pm

I started having this problem today. Yesterday this project was working fine. The problem seems to have started within the last twelve hours.

smallUser · May 24, 2022, 2:16am

Same here, I’m having the same issue from yesterday.

The error gone after I remove this code

Monetization.Initialize(gameId, testMode);

Environment:

Unity 2019.4.31f1
Platform iOS
MacOS Monterey

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The remote server returned an error: 404 - seems to be a unity - side issue?

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