Hi,
I applogy for making an alternate account, but Unity has been extremely unprofessional to me, without notice, totaly locked me out of their system. And i would like to know what on earth has happened that i deserve this treatment?
I been unable to use any of my purchases in the past 24 hours, and have been unable to use any of the services, not even the forums or any other support channel.
So i called, i was asked to email, which i did, but i have not gotten any word.
Earlier i was debugging a “kharma.unity3d.com” issue, and i had almost instant replies from the support.
Would someone please be so kind to tell me what happened?
Surely there must have been some sort of mistake, i am also a semiprofessional indie developper, even considered buying Pro, but this has put quite a shock into me.
What if i bought Maximo today? worth $750 and indeed had already purchased Pro?
…
If this isnt resolved within 48 hours i will chargeback every dollar i spend and surely not make good advertisement, theres other ways to create games.
Hey Patrick,
I can see your support case 00157738, which arrived in our system at 4pm yesterday. It’s in our queue and will get a response today. It’s currently 65th in a queue of 110 cases. I can imagine that being locked out of your Unity account must be frustrating. I can see you were active on the forum up until around 1pm yesterday, so something has happened around then. The support team will assist you and get this resolved. I suspect it is a mistake, as you described.
Thanks,
Graham
Hi Patrick.
Oscar from support here. As Graham said, it is mistake that your account was disabled. Not too sure why it happened at this point. After I received your support request this morning I re-enabled your account 18-07-2014 10:25:15
Sorry for the inconvenience.
Thanks,
Oscar
2 Likes