Trouble setting up Cloud Diagnostics to report crashes

I’ve been trying to set up Cloud Diagnostics to automatically send us crash details when they happen.
Added the service to the Unity project and enabled Cloud Diagnostics there and in the dashboard, and added a force crash button just to test.
Regardless of whether I’m in editor or in a build however, nothing is ever reported. Haven’t gotten it to work a single time.

The project is using Unity 2017.4.17f1 with a personal license. The forced crash is just using Application.ForceCrash(0).

Any help here?

Hi @LGGDevs , you’re not doing anything wrong. Cloud Diagnostics seems to be having an issue with receiving native crash reports at the moment. We’ll be looking into this right away, however our dev is out on vacation until next week so it may take some time to get to. Exception reporting is unaffected, though, so using methods like Debug.LogException() will still work. We’ll update here when there’s more info.

Hi @LGGDevs , were you by any chance developing on a Mac? Cloud Diagnostics actually doesn’t support native crashes in the Mac Editor. The Mac Player is supported and both Windows Editor and Player native crashes are logged, but we are still working on adding support for the Mac Editor.

Hi @LGGDevs @Ryan-Unity

I hope this message finds you well. I’m reaching out regarding an issue I’ve encountered with an Oculus application I developed using Unity version 2021.3.8f1.

I’ve integrated a cloud diagnostic feature into the application to monitor crashes, but unfortunately, I haven’t been able to retrieve any crash details from the cloud diagnostic dashboard when the application runs on Oculus devices.

I’ve followed the proper integration steps and ensured that the necessary components are correctly imported. However, despite these efforts, I’m still unable to access any crash data.

I would greatly appreciate your assistance in troubleshooting this issue. Could you please provide guidance on how to properly configure the cloud diagnostic feature for Oculus applications? Additionally, if there are any specific settings or configurations that I may have overlooked, I would be grateful for any insights you can offer.

Thank you very much for your time and assistance. I’m looking forward to your guidance on resolving this matter.