tvOS IAPs Authenticate But Purchase NOT Awarded

[zenasprime]

I originally posted the below on the Reboud Games forums. They make the Simple IAP System asset. I’m not sure where the error lies so I’m cross posting here as well.

https://www.rebound-games.com/forum/topic/2430/tvos-iaps-authenticate-but-purchase-not-awarded

I’ve got a game that uses Simple IAP System for both iOS and tvOS. The iOS version works fine. A player can start a purchase, authenticate with their AppleID, and are awarded a consumable. Everything seems to be working just fine.

For tvOS, however, this is not true. The player can start the purchase, Authenticate successfully, but then nothing happens. Neither an error message is produced nor is the consumable added to their bank.

I’m at a loss of where to start to debug this behavior because everything seems to be working otherwise. Just that the consumable is never added. More concerning is that it looks like the player is successfully charged for the transaction.

Please help a fella out!

Here’s the console output from Xcode:

2020-05-15 11:33:43.699431-0400 thresholdrunner[374:161310] UnityIAP UnityEarlyTransactionObserver: Created
2020-05-15 11:33:43.701239-0400 thresholdrunner[374:161310] UnityIAP UnityEarlyTransactionObserver: Registered for lifecycle events
CrashReporter: initialized
2020-05-15 11:33:43.786335-0400 thresholdrunner[374:161310] Built from ‘2019.3/staging’ branch, Version ‘2019.3.7f1 (6437fd74d35d)’, Build type ‘Release’, Scripting Backend ‘il2cpp’
→ applicationDidFinishLaunching()
2020-05-15 11:33:44.111098-0400 thresholdrunner[374:161310] UnityIAP UnityEarlyTransactionObserver: Added to the payment queue
→ applicationDidBecomeActive()
[Subsystems] Discovering subsystems at path /private/var/containers/Bundle/Application/CBBDF921-C4C5-4011-ABFB-DA63F8BE59E3/thresholdrunner.app/Data/UnitySubsystems
GfxDevice: creating device client; threaded=1
Initializing Metal device caps: Apple A8 GPU
Initialize engine version: 2019.3.7f1 (6437fd74d35d)
2020-05-15 11:33:44.710130-0400 thresholdrunner[374:161310] Unbalanced calls to begin/end appearance transitions for <SplashScreenController: 0x102077f50>.
UnloadTime: 3.386667 ms
UnityIAP Version: 1.23.1
UnityEngine.Purchasing.StandardPurchasingModule:Instance(AppStore)
SIS.IAPManager:Initialize()

(Filename: ./Runtime/Export/Debug/Debug.bindings.h Line: 35)
Start playing the music!
MoreMountains.InfiniteRunnerEngine.BackgroundMusic:Start()

(Filename: ./Runtime/Export/Debug/Debug.bindings.h Line: 35)
Using registered configuration builder objects
UnityEngine.Purchasing.StoreCatalogImpl:handleCachedCatalog(Action1) System.Action1:Invoke(T)
UnityEngine.Purchasing.d__4:MoveNext()
UnityEngine.SetupCoroutine:InvokeMoveNext(IEnumerator, IntPtr)

(Filename: ./Runtime/Export/Debug/Debug.bindings.h Line: 35)
2020-05-15 11:33:49.756677-0400 thresholdrunner[374:161310] UnityIAP: Requesting 6 products
2020-05-15 11:33:49.758431-0400 thresholdrunner[374:161310] UnityIAP: Requesting product data…
CloudOnce Initialized
UnityEngine.Events.UnityAction:Invoke()
CloudOnce.Internal.Providers.iOSCloudProvider:b__19_0(Boolean)
UnityEngine.Events.UnityAction1:Invoke(T0) CloudOnce.Internal.Providers.<>c__DisplayClass20_0:<SignIn>b__0(Boolean) System.Action1:Invoke(T)
System.Action`2:Invoke(T1, T2)
UnityEngine.SocialPlatforms.GameCenter.GameCenterPlatform:AuthenticateCallbackWrapper(Int32, String)

(Filename: ./Runtime/Export/Debug/Debug.bindings.h Line: 35)
Unloading 5 Unused Serialized files (Serialized files now loaded: 0)
UnloadTime: 4.711208 ms
Unloading 12 unused Assets to reduce memory usage. Loaded Objects now: 1484.
Total: 2.084542 ms (FindLiveObjects: 0.524292 ms CreateObjectMapping: 0.153167 ms MarkObjects: 1.191292 ms DeleteObjects: 0.214917 ms)
The referenced script (RewardedAdsButton) on this Behaviour is missing!
(Filename: Line: 199)
The referenced script on this Behaviour (Game Object ‘Button - Watch Ad for Coins’) is missing!
(Filename: Line: 334)
Unloading 3 Unused Serialized files (Serialized files now loaded: 0)
UnloadTime: 2.617833 ms
Unloading 116 unused Assets to reduce memory usage. Loaded Objects now: 2873.
Total: 5.463792 ms (FindLiveObjects: 0.762875 ms CreateObjectMapping: 0.152500 ms MarkObjects: 4.001625 ms DeleteObjects: 0.545708 ms)
2020-05-15 11:33:53.337147-0400 thresholdrunner[374:161410] UnityIAP: Received 6 products
2020-05-15 11:33:53.343429-0400 thresholdrunner[374:161410] UnityIAP: No App Receipt found
2020-05-15 11:33:53.862377-0400 thresholdrunner[374:161310] UnityIAP: No App Receipt found
OnInitialize() controller = UnityEngine.Purchasing.PurchasingManager
UnityEngine.Purchasing.PurchasingManager:CheckForInitialization()
UnityEngine.Purchasing.PurchasingManager:OnProductsRetrieved(List`1)
UnityEngine.Purchasing.AppleStoreImpl:OnProductsRetrieved(String)
System.Action:Invoke()
UnityEngine.Purchasing.Extension.UnityUtil:Update()

(Filename: ./Runtime/Export/Debug/Debug.bindings.h Line: 35)
UnityIAP: Promo interface is available for 6 items
UnityEngine.Purchasing.Promo:ProvideProductsToAds(HashSet`1)
UnityEngine.Purchasing.AppleStoreImpl:OnProductsRetrieved(String)
System.Action:Invoke()
UnityEngine.Purchasing.Extension.UnityUtil:Update()

(Filename: ./Runtime/Export/Debug/Debug.bindings.h Line: 35)
2020-05-15 11:33:53.865340-0400 thresholdrunner[374:161310] UnityIAP: Add transaction observer
2020-05-15 11:33:53.865566-0400 thresholdrunner[374:161310] UnityIAP UnityEarlyTransactionObserver: Request to initiate queued payments
2020-05-15 11:33:53.970422-0400 thresholdrunner[374:161310] Nr 0: G:1657779475 - 19,949 Points - 2020-05-11 00:15:21 +0000
2020-05-15 11:33:53.971772-0400 thresholdrunner[374:161310] Nr 1: G:1066583115 - 16,253 Points - 2020-05-02 14:39:18 +0000
2020-05-15 11:33:53.972997-0400 thresholdrunner[374:161310] Nr 2: U:c1c8f1f724e2365c346db423c8d86ae4 - 10,226 Points - 2020-03-21 21:03:40 +0000
2020-05-15 11:33:53.975189-0400 thresholdrunner[374:161310] Nr 3: G:195102620 - 8,955 Points - 2020-05-02 07:29:01 +0000
2020-05-15 11:33:53.976568-0400 thresholdrunner[374:161310] Nr 4: G:38616620 - 8,530 Points - 2020-04-30 15:06:15 +0000
2020-05-15 11:33:53.978053-0400 thresholdrunner[374:161310] Nr 5: G:1013544399 - 7,211 Points - 2020-05-14 13:51:38 +0000
2020-05-15 11:33:53.978593-0400 thresholdrunner[374:161310] Nr 6: G:8428297453 - 4,734 Points - 2020-05-09 22:22:50 +0000
2020-05-15 11:33:53.979084-0400 thresholdrunner[374:161310] Nr 7: G:11507083809 - 4,574 Points - 2020-05-12 21:14:56 +0000
2020-05-15 11:33:53.980170-0400 thresholdrunner[374:161310] Nr 8: G:58611124 - 3,689 Points - 2020-03-23 00:37:02 +0000
2020-05-15 11:33:53.981233-0400 thresholdrunner[374:161310] Nr 9: G:1547275131 - 3,670 Points - 2020-03-29 19:48:20 +0000
localUserScore.value = 4734
LeaderboardManager:b__23_0(Boolean)
System.Action`1:Invoke(T)

(Filename: ./Runtime/Export/Debug/Debug.bindings.h Line: 35)
2020-05-15 11:33:54.068616-0400 thresholdrunner[374:161310] Nr 0: G:1657779475 - 626 rubies - 2020-05-11 00:15:21 +0000
2020-05-15 11:33:54.070011-0400 thresholdrunner[374:161310] Nr 1: G:1066583115 - 528 rubies - 2020-05-04 01:26:24 +0000
2020-05-15 11:33:54.071139-0400 thresholdrunner[374:161310] Nr 2: G:195102620 - 263 rubies - 2020-05-02 07:29:01 +0000
2020-05-15 11:33:54.072849-0400 thresholdrunner[374:161310] Nr 3: G:38616620 - 261 rubies - 2020-04-30 02:12:58 +0000
2020-05-15 11:33:54.073591-0400 thresholdrunner[374:161310] Nr 4: G:8428297453 - 171 rubies - 2020-05-09 22:22:50 +0000
2020-05-15 11:33:54.074200-0400 thresholdrunner[374:161310] Nr 5: G:1013544399 - 157 rubies - 2020-05-14 13:51:38 +0000
2020-05-15 11:33:54.075862-0400 thresholdrunner[374:161310] Nr 6: G:11507083809 - 129 rubies - 2020-05-12 21:14:15 +0000
2020-05-15 11:33:54.077007-0400 thresholdrunner[374:161310] Nr 7: U:c1c8f1f724e2365c346db423c8d86ae4 - 127 rubies - 2020-04-28 19:11:44 +0000
2020-05-15 11:33:54.078246-0400 thresholdrunner[374:161310] Nr 8: G:272913521 - 104 rubies - 2020-05-02 21:56:25 +0000
2020-05-15 11:33:54.079479-0400 thresholdrunner[374:161310] Nr 9: G:10496451868 - 76 rubies - 2020-05-01 16:44:36 +0000
localUserRubies.value = 171
LeaderboardManager:b__23_1(Boolean)
System.Action`1:Invoke(T)

(Filename: ./Runtime/Export/Debug/Debug.bindings.h Line: 35)
IAPItem 000 (UnityEngine.GameObject)
d__4:MoveNext()
UnityEngine.SetupCoroutine:InvokeMoveNext(IEnumerator, IntPtr)

(Filename: ./Runtime/Export/Debug/Debug.bindings.h Line: 35)
2020-05-15 11:34:01.960118-0400 thresholdrunner[374:161310] UnityIAP: PurchaseProduct: QT_TR_Cx1000
purchase({0}): QT_TR_Cx1000
SIS.IAPItem:Purchase()
UnityEngine.Events.UnityAction:Invoke()
UnityEngine.Events.UnityEvent:Invoke()
UnityEngine.UI.Button:OnSubmit(BaseEventData)
UnityEngine.EventSystems.EventFunction1:Invoke(T1, BaseEventData) UnityEngine.EventSystems.ExecuteEvents:Execute(GameObject, BaseEventData, EventFunction1)
UnityEngine.EventSystems.StandaloneInputModule:SendSubmitEventToSelectedObject()

(Filename: ./Runtime/Export/Debug/Debug.bindings.h Line: 35)
2020-05-15 11:34:01.981624-0400 thresholdrunner[374:161310] UnityIAP: UpdatedTransactions
→ applicationWillResignActive()
→ applicationDidBecomeActive()
→ applicationWillResignActive()
→ applicationDidBecomeActive()
→ applicationWillResignActive()
→ applicationDidBecomeActive()
→ applicationWillResignActive()
→ applicationDidBecomeActive()
→ applicationWillResignActive()
→ applicationDidBecomeActive()
2020-05-15 11:35:41.981631-0400 thresholdrunner[374:161310] UnityIAP: UpdatedTransactions
2020-05-15 11:35:42.019266-0400 thresholdrunner[374:161310] UnityIAP: Finishing transaction 1000000665526847
UnityIAP: Promo interface is available for 6 items
UnityEngine.Purchasing.Promo:ProvideProductsToAds(HashSet`1)
UnityEngine.Purchasing.JSONStore:OnPurchaseSucceeded(String, String, String)
System.Action:Invoke()
UnityEngine.Purchasing.Extension.UnityUtil:Update()

(Filename: ./Runtime/Export/Debug/Debug.bindings.h Line: 35)

[SamOYUnity3D]

@zenasprime

I originally posted the below on the Reboud Games forums. They make the Simple IAP System asset. I’m not sure where the error lies so I’m cross posting here as well.

https://www.rebound-games.com/forum/topic/2430/tvos-iaps-authenticate-but-purchase-not-awarded

Here’s the console output from Xcode:

It seems that there are runtime errors.

[zenasprime]

The Unity Ads scripts should be removed entirely (since Unity Ads doesn’t support tvOS) but are also not a part of IAP.

Are you suggesting that there’s some sort of break in the execution of one due to the other?

[JeffDUnity3D]

@zenasprime

The Unity Ads scripts should be removed entirely (since Unity Ads doesn’t support tvOS) but are also not a part of IAP.

Are you suggesting that there’s some sort of break in the execution of one due to the other?

No, we are suggesting that there appears to be a bug in your code. And you are free to remove ads entirely if you added it yourself. IAP and Ads are separate products. If one component causes a crash or has a missing script, the remainder of the script might not be expected to execute properly. But you would need to contact the Asset developer, we could not assist here, they may need to update their product for use with the version of Unity that you are using.

[zenasprime]

Well that is what I was attempting to say. These systems are unrelated. I may have missed removing the RewardAdButton script from a disabled button but it shouldn’t in any way have any bearing on the issue at hand. Thanks for pointing out the error but I’m a bit confused why it’s germane to the topic.

I have been talking to the Asset Developer, as is evident by the link posted above. Still, there may be some other issue that I am unaware of that is not a result of their implementation of Unity IAP.

I need to fix the issue regardless, and any light that can be shined on the problem would be greatly appreciated.

[JeffDUnity3D]

@zenasprime

Well that is what I was attempting to say. These systems are unrelated. I may have missed removing the RewardAdButton script from a disabled button but it shouldn’t in any way have any bearing on the issue at hand. Thanks for pointing out the error but I’m a bit confused why it’s germane to the topic.

I have been talking to the Asset Developer, as is evident by the link posted above. Still, there may be some other issue that I am unaware of that is not a result of their implementation of Unity IAP.

I need to fix the issue regardless, and any light that can be shined on the problem would be greatly appreciated.

Sorry for the confusion, you brought up the topic when you stated “The Unity Ads scripts should be removed entirely (since Unity Ads doesn’t support tvOS) but are also not a part of IAP.” They are unrelated. But an exception can prevent other code from executing. You need to talk to the developer, or code Unity IAP yourself. There is a Sample IAP project here to get you started https://discussions.unity.com/t/700293