Unable to Access Asset Store

Unity Engine
1

I have not been able to access Asset Store. When I look at Editor.log file, I see the following messages

Your credentials could not be authenticated: “Credentials are missing.”. You will not be permitted access until your credentials can be verified.
This is typically caused by an incorrect username and/or password, but could also be caused by network problems.
Peer certificate cannot be authenticated with known CA certificates url: https://kharma.unity3d.com/

If this is due to a port block, I would like to know which port needs to be open for the communication.

Please help :face_with_spiral_eyes:

2

I read the post about proxy and made the recommended changes but I am still getting the following error

Failure when receiving data from the peer url https://kharma.unity3d.com/

Any help :face_with_spiral_eyes:

3

yeah tonight for like couple hours ive not been able to like download a single asset from the asset store. nothing but timeouts…

i dont make it past 10% before it timeouts or hangs… most times not even that far…

kharma.unity3d.com is like toast…

i guess real problem is either at server-54-230-205-122.atl50.r.cloudfront.net 75.126.59.147-static.reverse.softlayer.com

not first time this sort of thing been happening at those clown front servers…

4

Anyone have a solution for this, or is it just intermittent? I ran into an error when reactivating Unity after upgrading to 4.3.1, so I did the manual activation process. However, now when I go to the asset store window I get this: “Peer certificate cannot be authenticated with known CA certificates url: https://kharma.unity3d.com/”. However, I can access the URL fine through Internet Explorer, for example, and browse the store without issue. I’ve tried adding an exception for the entire Unity folder on my antivirus but no go. Thanks for anyone’s time taken to answer :)!

Edit: Apparently NOD32 was blocking it automatically unless I disabled HTTPS filtering, even with “disable all protection” activated. Problem solved.

5

I notice the issue has frequently happened before with other users.

Just downleaded Unity in the last few weeks.
Cannot access Asset store. Says I am offline

Visit Asset store online and push Open in Unity button for any Assett. Asset window opens in Unity with offline message and in status bar at bottom of app it says:
Peer certificate cannot be authenticated with known CA certificates url: https://kharma.unity3d.com/

I’ve switched Antivirus and Firewall off.
I have no Proxy as I am running from my laptop at home.
I can access the kharma site but the asset window always shows me offline.

Edited…
Despite Firewall and Antivirus being off, other restrictions were still in place.
In ESET Anti-Virus/Security
Either
(1) In Web Access Protection, HTTP/HTTPS,
Unticked Enable HTTP Checking …or
(2) Protocol Filtering
Under the window, Applications excluded from Protocol filtering,
Ticked the boxes for programs in the Programs/x86/Unity folder.

(1) Worked and then I just tried (2) by itself and that worked without (1) needing to be done.

Problem solved…

What helped was a similar solution in comment within the thread.
http://forum.unity3d.com/threads/209158-Unable-to-Access-Asset-Store
Thanks Icy!

6

Hi all,
I had the same problem as sivakumaran
Failure when receiving data from the peer url https://kharma.unity3d.com/

I solved putting in the env variable “HTTPS_proxy” also my credential for the proxy
eg. usr : pwd@proxy : proxyport

enjoy! :slight_smile:

7

It appears the store is down right now. I sent a message to Unity on twitter.

8

Have the same problem(
Can somebody write detailed description step by step how to fix it or video for noobs like me?:smile: I’ll appreciate

1 Like
9

I’ve been getting the same problem but the only filter I have on my laptop is McAfee Family Protection, can’t tell if that’s the problem

10

Hi. I think the asset store is down again. I have been unable to access it for the past two days. Is anyone else currently experiencing the same problem?