Unable to access Unity services. Please log in, or request membership to this project to use these s

Unity Services
1

Hi all,
I get this message all the time as I’m about to build.

Unable to access Unity services. Please log in, or request membership to this project to use these services.

I am logged in though :frowning:
Signing out and back in again doesn’t work. Just seems that I have to close and open Unity and that’s getting a bit tedious. Any other solutions.

THanks,
Pete

5 Likes
2

Hi Pete,

Thanks for reaching out and bringing this to our attention, can you send me a few more details so we can investigate?

Can you send details on:

  • The version of Unity Editor you are using
  • Which platform you are targeting with your build
  • The Operating system you are running on
  • I may also need your email address and the organisation + project ID, to check if there is anything unusual in your user permissions. (feel free to DM me this or send in a support ticket)

Thanks
Laurie

1 Like
3

Hi @petey ,

I’ll add to @Laurie-Unity 's message above, in the off chance that you (or anyone who finds this thread in the future) are using the Unity Gaming Services Use Cases project. If that’s the case, that message is expected because we provide the project tied to our Unity services project id so that developers can immediately see the use cases in action without having to do any initial dashboard setup.

If you’re experiencing this issue in your own project then you can disregard my note and I’ll let Laurie continue on with his excellent help! And if you are ever looking for additional code samples for working with Unity Gaming Services, feel free to check out the Use Cases project :wink:

1 Like
4

Im experincing the same issue i have use the ctrl + 0, to acess the services but still i can’t build in the scene, i’m working on Android plataform and in the project settings i’m the owner so it doesnt make sense, please help.

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5

Hi there,
Could you provide the Unity version you are currently on?
I am testing in version 2019.4.28f and can link/unlink the services

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Look forward to your response.
Best,
Seb

2 Likes
6

I’m using unity 2019.4.21f1

7

Hi again, Are you able to access the Settings in the service TAB? Try undocking your services window and see if you can access those settings. Unlink then relink the account should solve the problem. Please let me know if you have success.

Best,
Seb

2 Likes
8

The Collab icon at the top of the window also implies that you are not logged in. Can you confirm that you are logged in?

9

Yes, under Services settings my Project Name and my Project ID are correct, also if i click the link: go to Dash board, in the dashboard, everything seems fine.

10

I unlinked and then linked again, the message is there still :frowning:

11

it says im logged in

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Got it, thanks for checking. As a test, can you try with a recent version of Unity with a new/empty project?

13

Im gonna try testing it

14

What happened? I’m having the same problem. I can’t add new scenes to the build or change the order.

15

Hi, everything was working pretty well with Plastic after I did the migration Collab => Plastic, a few months ago. But this morning I had this bug where the Editor loaded Collaborate again and was showing the message “[Collab] Collab service is deprecated and has been replaced with PlasticSCM”

My solution was to :

  • Make sure I was logged in with my Unity account in the Editor.
  • Then go to Edit > Project Settings > Services > Collaborate and disable it.

Hope this will help

5 Likes
16

Old post, but this is one of the top google hits for this error. I want to share the only thing that worked for me in Unity 2020.3.40. I had to edit the ProjectSettings.asset file. I deleted the line that started with cloudProjectId, restarted Unity and that fixed it. I probably could have created a project with Unity and linked it to that, but I didn’t really want to because we’re not using any Unity services.

There’s another thread where another user found this solution independently. But google doesn’t bring that thread up unless you already know the keywords in the solution to search for!

4 Likes
17

This is worked for me. Thank you!

3 Likes
18

Hi there. I had a similar problem. A possible lead for bug fixing could be the following:

  • user is signed in to hub and to unity
  • user creates a new project in the hub
  • there is no project ID created yet - there is no project ID in the developer dashboard
  • user is using plastic (for me, the window is open by default when I use unity). Plastic requests two steps to use the service: a) log in to unity b) create a repository. For me, when I do this, the first of these is checked/confirmed to be accurate - ie I’m logged in and the screen agrees with this. I then create the repository. This is confirmed to have happend and works, but there is not yet a project ID in the dev. dashboard.

Reason people are reporting it as a bug could be that they feel it must already have an ID for the project as the repository is working for them - they incorrectly believe that ‘creating a new project ID’ will remove access to the repository. In addition, they may feel this because they already have been using the project with cloud services as services are accessible when the project is first created without them having to create a project ID.

Either

  • the Project ID should be created automatically along with the new project and successfully registered on the user developer dashboard (it currently is not being registered when new projects are created on the hub and the user is signed in),
    Or
  • the services in unity should be disabled (including plastic) until the user is forced to create a Project ID
1 Like
19

If anyone runs into this for 2021.3.16f1 deploying to ios and running on a mac the following worked for me:

  1. Hit command + 0.
  2. Click General Settings.
  3. A new window opens up and briefly gives an error. It quickly resets itself and you can see the project is linked.

This is by no means a bug fix, but hope it helps someone.

1 Like
20

i have the problem with the services, for relay

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