Unable to retrieve configurations from the IronSource server. Response contains errors.

Unity Services
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1

Hi,

I’m using LevelPlay in my mobile game and it was working up until recently. Since the last build that worked and the current build I’m trying to get working I installed Firebase (Authentication, Analytics, Remote Config, and Crashalytics), a Nuget Package manager and RestSharp (though I have removed them now just to test if that was the issue as I can replace those with UnityWebRequest’s instead).

The error I’m getting however makes me think it’s not exactly linked to that, the SDK is saying the initialization is returning a 501 error and that the configuration is invalid (but I haven’t touched the dashboard and it was working perfectly fine with the previous build until I installed the new one with the above changes).

I also tried to upgrade my IronSource SDK and adapters (just Iron Source and Unity Ads at the moment) but that also didn’t fix anything. The previous version was 7.2.X (not sure what the exact minor version was), currently using 7.3.0.1-r

Here’s the log including the validation log for the adapters:

For the initialization I simply setup the delegate callbacks and use IronSource.Agent.init(_appKey); to intialize the SDK. This worked perfectly fine before but somehow has stopped working now.

I have also upgrades my CocoaPods as those were causing issues during the build, those are now all up to date and it’s building in XCode.

What could have gone wrong here? I would be surprised if using Firebase would make it so LevelPlay no longer works and the NuGet packages have already been removed but no difference to the end result.

2

Hmm, I just disabled and re-enabled the test mode on the dashboard and the ads instantly started working again. Don’t think I got to 1000 ad views yet and it was working like this for a couple months at least. Any idea what could be the cause for this and how I can ensure it doesn’t happen again?

3

I also faced the same problem. I’ve been trying to figure it out for two weeks now. I even tried to make an empty project and put the ID of my project in the demo scene from IronSource, as a result I get the same error. Now I wrote to the support service. If someone solves that problem, be sure to write.

4

Hey @MegaMileyStudios / @nickkond ,
If you are seeing “Invalid Application” errors in your logs on initialization, then your applicationKey (“appkey”) string is either invalid or some other specific account setting needs to be adjusted to serve ads properly.

Someone from our support team should be able to pin point it soon if you haven’t opened a ticket yet:
knowledge center New 2022

Regards,
-Curtis

5

Same issue. Enable/Disable test mode helped. Thanks.

I also triple checked everything, nothing was wrong with my setup.

6

It’s certainly a bug, we are also facing it. Enable/Disable test mode helped. Thanks.

1 Like
7

Thank you, Enable/Disable test mode fixed it!