Unable to upload debugging symbols to Unity dashboard

Unity Services
, ,
1

When trying to upload a reasonably sized (~100MB) .zip of dSYM files, the upload process hangs after 1-2 seconds (usually 1% upload depending on my upload speed) every time and never completes. This happens on Chrome, Safari, and Firefox. I am using MacOS 12.4.

Am I doing something wrong? Is there a workaround for this issue? Happy to provide additional information if it would help.

8405682--1110216--UnableToUploadSymbols.png
8405682--1110216--UnableToUploadSymbols.png2670×192 5.15 KB

2

Hi,

I’m afraid we’d need to look into this closer, to investigate the file that you’re uploading and if there’s anything blocking you from doing it. So could you please submit a support ticket with us? Thanks!

3

This seems to happen about half the time here.
It usually works fine after reloading the page and re-uploading the symbols, but it’s very annoying.
I’m using Chrome and MacOS 12.5.1.

4

Sorry for my late response, a support ticket has been filed at https://support.unity.com/hc/en-us/requests/1429225.

5

Update: Solved! The issue was that I was assigned User access of the Unity project, but not Manager access. I think the website UI should not allow you to try to upload symbol files if it’s going to fail every time due to insufficient permissions without giving a clear error message, but that’s a different issue.

If you’re facing this problem (symbol upload hangs at 1-2% every time):

  • Ask your organization owner to make you a Manager of the project in question.
  • Log out of your Unity account.
  • Log back into your Unity account.
  • Try uploading the symbols again.