UNITS ADS NOT WORKING!!!

[CoolCosmos]

Units ads is working properly on editor. It was also working good on previous version of game. But now i shared a new version and its not working. That’s hearth breaking issue as there’s no reason for it to not work.

[CoolCosmos]

if u ask for why unity ads not working, unity team doesn’t even bother to reply.

if you ask an easy and non-important question, unity team replies.

[GFHTking1]

True my brother it’s the sad truth but you didn’t find a solution for this now

[kyle-unity]

We had a brief outage earlier this week, but service should be fully operational now

[CoolCosmos]

Hi @kyle-unity thanks for info.

I just saw your reply and run my game from my phone to see if ads are showing up but unfortunately there are still no ads.

[kyle-unity]

@CoolCosmos

Hi @kyle-unity thanks for info.

I just saw your reply and run my game from my phone to see if ads are showing up but unfortunately there are still no ads.

Can you share a device log from your phone? There should be an error explaining what the problem is.

[CoolCosmos]

i don’t know how to reach logs.

[ap-unity]

@CoolCosmos If you are still having an issue, these forum posts have instructions for capturing device logs:
iOS instructions:

How To - Capturing Device Logs on iOS

For troubleshooting and debugging, it is often very helpful to capture the device logs. The device logs contain information about the status of a running application on the device and any errors encountered. The IAP Engineering team requires logs for open issues. It is assumed here that you have an iOS device attached via USB to your Mac development system. Only Development Builds can be debugged this way, it's not possible to easily view the logs of a released iOS app. You can view the system l…

Android instructions:

How To - Capturing Device Logs on Android

For troubleshooting and debugging, it is often very helpful to capture the device logs. The device logs contain information about the status of a running application on the device and any errors encountered. The IAP Engineering team requires logs for open issues. It is assumed here that you have an Android device configured with Developer options and attached to a PC with a USB cable. These steps show the process on a Windows system and works similarly on a Mac In Unity, find the location of …

[Atoes]

I am getting this same issue as well with my ads. In the editor the test ads show up fine but when I build to android, the ads don’t show at all, the button is also un-interactive. I made some ui texts to tell the state of my advertisment
my surfacing id is correct, my game id is correct, it is in test mode and it is supported. But it is not initialized.

here is my debug log

I set it so if the Advertisement is not initialized, it would keep trying so you’ll see a spam of initializing

7136045–853148–Debug.txt (65.6 KB)

[CoolCosmos]

Please inform me if you find any solutions. I gave up on trying to fix it.

[Atoes]

@ap-unity

@CoolCosmos If you are still having an issue, these forum posts have instructions for capturing device logs:
iOS instructions:
https://discussions.unity.com/t/700551

Android instructions:
https://discussions.unity.com/t/699654

Hello is there any updates on my question? I attached the Debug.txt above

[Atoes]

@kyle-unity

Can you share a device log from your phone? There should be an error explaining what the problem is.

Hello is there any updates on this issue? I attached the Debug log above

[ap-unity]

@Atoes

Based on the log provided, it looks like you have the Ads SDK integrated multiple times in your project. This will lead to errors and unexpected behavior.

If you are using a modern version of Unity, you only need to install the Advertisements package from Package Manager. You do not need to install the package from the Asset Store. You also need to make sure you delete the Asset Store package if you are migrating to the Package Manager integration.

[Atoes]

@ap-unity

@Atoes

Based on the log provided, it looks like you have the Ads SDK integrated multiple times in your project. This will lead to errors and unexpected behavior.

If you are using a modern version of Unity, you only need to install the Advertisements package from Package Manager. You do not need to install the package from the Asset Store. You also need to make sure you delete the Asset Store package if you are migrating to the Package Manager integration.

I had installed the package from the asset store first, but i deleted that out. Maybe i missed some files. Do you know what files the asset store version puts in?

[CoolCosmos]

@ap-unity

@Atoes

Based on the log provided, it looks like you have the Ads SDK integrated multiple times in your project. This will lead to errors and unexpected behavior.

If you are using a modern version of Unity, you only need to install the Advertisements package from Package Manager. You do not need to install the package from the Asset Store. You also need to make sure you delete the Asset Store package if you are migrating to the Package Manager integration.

I deleted asset store package because i have already enabled it by service in editor. But it didn’t fix problem because there were still some folders which were causing problem.

So i have created a new unity project and transfer my Assets folder into it. And then opened the new project. It took a while for it to install assets. Then its loaded as i set it up on former project. All i need to do was to assign layers and set collisions. Then i enabled the Unity Ads from Package Manager. Then exported project as apk format. And its now showing ads on mobile too. Thanks dude.