Unity Ads not getting on my Android device

Unity Services
1

Hi.

I Created a sample scene to set up and test the unity Ads.

i installed “Advertisements” package from package installer.(not from asset store ,importing both result in getting errors for me ).

On my pc changed the build variant to Android . I am getting the built in Ads(test ads).
But when I build and run on my Android device . I am not getting any Ads.

Any help will be appreciated.

Thank you.

2

Sorry to hear you’re having an issue with your ads showing. Could you check the Logcat output to see if any errors are happening?

You can see the device logs using our logcat package. There is a guide on how to do this here:
https://docs.unity3d.com/Packages/com.unity.mobile.android-logcat@0.1/manual/index.html

3

Hi.

com.unity3d.services.core.misc.Utilities.writeFile() (line:127) :: Wrote file: /data/user/0/com.DefaultCompany.UnityAds/files/UnityAdsStorage-public-data.json
12-14 19:48:33.852 D/UnityAds(18944): com.unity3d.services.core.device.Storage.sendEvent() (line:86) :: Couldn’t send storage event to WebApp
12-14 19:48:33.856 D/UnityAds(18944): com.unity3d.services.core.misc.Utilities.writeFile() (line:127) :: Wrote file: /data/user/0/com.DefaultCompany.UnityAds/files/UnityAdsStorage-public-data.json
12-14 19:48:33.856 D/UnityAds(18944): com.unity3d.services.core.device.Storage.sendEvent() (line:86) :: Couldn’t send storage event to WebApp
12-14 19:48:33.871 D/UnityAds(18944): com.unity3d.ads.UnityAds.initialize() (line:495) :: ENTERED METHOD
12-14 19:48:33.871 D/UnityAds(18944): com.unity3d.services.ads.UnityAdsImplementation.initialize() (line:69) :: ENTERED METHOD
12-14 19:48:33.871 D/UnityAds(18944): com.unity3d.services.UnityServices.initialize() (line:36) :: ENTERED METHOD
12-14 19:48:33.871 I/UnityAds(18944): com.unity3d.services.UnityServices.initialize() (line:128) :: Initializing Unity Services 3.5.1 (3510) with game id 123456 in production mode
12-14 19:48:33.874 I/UnityAds(18944): com.unity3d.services.UnityServices.initialize() (line:146) :: Unity Services environment check OK
12-14 19:48:33.892 I/UnityAds(18944): com.unity3d.services.core.configuration.InitializeThread$InitializeStateConfig.execute() (line:289) :: Unity Ads init: load configuration from https://config.unityads.unity3d.com/webview/3.5.1/release/config.json
12-14 19:48:43.912 I/UnityAds(18944): com.unity3d.services.core.configuration.InitializeThread$InitializeStateConfig.execute() (line:289) :: Unity Ads init: load configuration from https://config.unityads.unity3d.com/webview/3.5.1/release/config.json
12-14 19:49:03.942 I/UnityAds(18944): com.unity3d.services.core.configuration.InitializeThread$InitializeStateConfig.execute() (line:289) :: Unity Ads init: load configuration from https://config.unityads.unity3d.com/webview/3.5.1/release/config.json
12-14 19:49:43.978 I/UnityAds(18944): com.unity3d.services.core.configuration.InitializeThread$InitializeStateConfig.execute() (line:289) :: Unity Ads init: load configuration from https://config.unityads.unity3d.com/webview/3.5.1/release/config.json
This is the log i got yesterday.

after running for some time
This is the error in log:
2020-12-15 19:20:00.519 22092 22176 Error UnityAds com.unity3d.services.core.configuration.InitializeThread$InitializeStateNetworkError.execute() (line:536) :: Unity Ads init: network error, waiting for connection events

In event “OnUnityAdsDidError” i logged the message. The message is
“init failed in network cnfig request”.

This is the log.
Thank you

4

Thanks! It looks like something is blocking your app from being able to access our config server.

If you’re in India, we currently have an ongoing issue with some Indian ISPs who are unable to access some of the Unity Ads servers. We’re working with the affected ISPs to help them fix the problem.

If you’re outside India, it’s possible that a firewall or ad blocker could be preventing access to our servers.

5

I am From INDIA.
can i change the zone of the region??

Thank you.

6

You might be able to connect to our servers using a different connection or perhaps a VPN service. Unfortunately the source of this problem is on the side of the affected ISPs so there isn’t anything directly that we can do to help. We’re working as hard as we can to help them fix this problem.

1 Like
7

I will wait then.
Any guess on when this will be fixed so that I can check again.

Thank you.

8

I am also waiting for the same , Any guess on when the issue will be fixed ?

9

Sorry to revive what looks to be a dead thread, but is this still a recurring issue or has it been fixed? This part specifically “ongoing issue with some Indian ISPs”.

10

The issue with Indian ISPs should now be resolved :slight_smile: