Unity ads unresponsive close button

Unity Services
1

We started receiving complaints from players today about unresponsive ads which can not be closed.

Anyone facing similar issues?

2

Have you been able to reproduce this? Which platforms does this affect? Which Unity Ads SDK is used?

3
    • Using built-in SDK from Unity 2018.2.13, after looking into CHANGELOG of com.unity.ads, it reads 2.0.8 [2018.05.01]. The problem appeared out of nowhere and we have not made any changes to SDK or code.

  • Placements

  • Reported are both rewarded and non-rewarded ads

  • Does it happen to both iOS and Android?

  • Looks like it is only happening on iOS

  • When do you start receiving these reports?

  • Reports started appearing yesterday (april 17th)

  • What regions are players having the issue in?

  • Russia. Not sure about other regions, but currently what we see is that complaints are from Russia speaking players.

  • Are you able to reproduce this issue locally? Could you please provide repro steps?

  • I was not able to reproduce this issue as it looks like it only appears on specific ads/regions. Some players report that they can not close Yandex ads.

Some players have recorded the issue:

https://vk.com/public164141329?z=video-164141329_456239483/c0b11ee332ec41b77d/pl_post_-164141329_456661
https://vk.com/public164141329?z=video-164141329_456239480/a607f9a46a78a22b5c/pl_post_-164141329_456629

4

Please see above.

5

Hello, have you gotten the reports after the 19th of April?