Unity android game crashes

Target Platforms Mobile
,
1

Hello everyone, I have encountered many crashes in our online games, but I can’t find the problem, ask the official technology to give a solution or reply, thank you. Will my plan to replace unity 2021.3.29 fix this?
The basic error information is as follows:
armeabi_v7a:
backtrace:
#00 pc 0x000000000043987c /data/app/~~BAyjVhVLNKdjQU5HRb_kfQ==/com.final.cast.game-lgaIipzvcENVNxaqY0mg2A==/split_config.armeabi_v7a.apk!libunity.so
#01 pc 0x00000000004393b7 /data/app/~~BAyjVhVLNKdjQU5HRb_kfQ==/com.final.cast.game-lgaIipzvcENVNxaqY0mg2A==/split_config.armeabi_v7a.apk!libunity.so
#02 pc 0x0000000000d0086d /data/app/~~BAyjVhVLNKdjQU5HRb_kfQ==/com.final.cast.game-lgaIipzvcENVNxaqY0mg2A==/split_config.armeabi_v7a.apk!libunity.so

Device:samsung a10 (Galaxy A10),motorola lima,Redmi dandelion,motorola malta,Redmi angelican
Android version:Android 10,Android 11,Android 12

arm64_v8a:
backtrace:
#00 pc 0x000000000065dab4 /data/app/~~PLq-H2MDgQIOYcmmFm-EKw==/com.final.cast.game-89ipC8Vluhwr5mVeem37og==/split_config.arm64_v8a.apk!libunity.so
#01 pc 0x000000000065d348 /data/app/~~PLq-H2MDgQIOYcmmFm-EKw==/com.final.cast.game-89ipC8Vluhwr5mVeem37og==/split_config.arm64_v8a.apk!libunity.so
#02 pc 0x00000000010d3eb8 /data/app/~~PLq-H2MDgQIOYcmmFm-EKw==/com.final.cast.game-89ipC8Vluhwr5mVeem37og==/split_config.arm64_v8a.apk!libunity.so

Device:samsung a03s (Galaxy A03s),Motorola Penang,lge mdh40lm,motorola blackjack,motorola cebu
Android version:Android 10,Android 11,Android 12,Android 13

unity version:2019.4.40 f1

Attach the error log file

9273228–1298532–logerror1.txt (2.53 KB)
9273228–1298535–logerror2.txt (3.01 KB)

2

Use development build, otherwise you get these unreadable stack traces.

3

This is the release version, we can not use development build, is there any other way to locate or solve this problem?Or provide us with posts about similar issues, or fix them by upgrading unity

4

use development build, new log as follows:

Crashlytics - Stack trace

Application: com.final.cast.game

Platform: android

Version: 1.0.0

Issue: c358e70c349c017f9626f1408cad9d6f

Session: 64F922D0028A00010C86F836E6967888_DNE_0_v2

Date: Thu Sep 07 2023 12:02:29 GMT+0900 (Japan Standard Time)

Fatal Exception: Tombstone: Version ‘2019.4.40f1 (ffc62b691db5)’, Build type ‘Release’, Scripting Backend ‘il2cpp’, CPU ‘armeabi-v7a’
Build fingerprint: ‘samsung/j4primelteub/j4primelte:9/PPR1.180610.011/J415GUBS6BVK3:user/release-keys’
Revision: ‘6’
ABI: ‘arm’
Timestamp: 2023-09-07 00:02:18-0300
pid: 3206, tid: 31059, name: UnityMain >>> com.final.cast.game <<<
uid: 10949
signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 0x0
Cause: null pointer dereference
r0 00000000 r1 8e2bfe1a r2 00000041 r3 80000000
r4 8a40b968 r5 8a40bd10 r6 00000000 r7 8f15f690
r8 8a40b968 r9 8f1600dc r10 8f160180 r11 8f15f690
ip b1927cf0 sp 8f15f628 lr 8d8ded0c pc 8d7c53fc

#00 pc 0x39a3fc split_config.armeabi_v7a.apk (BeginsWith(char const*, char const*)) (BuildId: 4e44c0cde873a8afab5f08d115e78e3568d3e9d4)
#01 pc 0x4b3d08 split_config.armeabi_v7a.apk (ApiGLES::FillExtensions(dynamic_array<core::basic_string_ref, 0u>&)) (BuildId: 4e44c0cde873a8afab5f08d115e78e3568d3e9d4)
#02 pc 0x4b3918 split_config.armeabi_v7a.apk (ApiGLES::Init(GfxContextGLES const&, GfxDeviceLevelGL&)) (BuildId: 4e44c0cde873a8afab5f08d115e78e3568d3e9d4)
#03 pc 0x4a2580 split_config.armeabi_v7a.apk (GfxDeviceGLES::Init(GfxDeviceLevelGL)) (BuildId: 4e44c0cde873a8afab5f08d115e78e3568d3e9d4)
#04 pc 0x4a19e0 split_config.armeabi_v7a.apk (CreateGLESGfxDevice(GfxDeviceRenderer)) (BuildId: 4e44c0cde873a8afab5f08d115e78e3568d3e9d4)
#05 pc 0x242df7 split_config.armeabi_v7a.apk (CreateClientGfxDevice(GfxDeviceRenderer, GfxCreateDeviceFlags)) (BuildId: 4e44c0cde873a8afab5f08d115e78e3568d3e9d4)
#06 pc 0x65eb90 split_config.armeabi_v7a.apk (CreateGfxDevice(GfxDeviceRenderer, GfxCreateDeviceFlags)) (BuildId: 4e44c0cde873a8afab5f08d115e78e3568d3e9d4)
#07 pc 0x65ee20 split_config.armeabi_v7a.apk (InitializeGfxDevice()) (BuildId: 4e44c0cde873a8afab5f08d115e78e3568d3e9d4)
#08 pc 0x43df13 split_config.armeabi_v7a.apk (AndroidGraphics::Startup()) (BuildId: 4e44c0cde873a8afab5f08d115e78e3568d3e9d4)
#09 pc 0x430705 split_config.armeabi_v7a.apk (UnityInitApplication()) (BuildId: 4e44c0cde873a8afab5f08d115e78e3568d3e9d4)
#10 pc 0x431231 split_config.armeabi_v7a.apk (UnityPlayerLoop()) (BuildId: 4e44c0cde873a8afab5f08d115e78e3568d3e9d4)
#11 pc 0x43f191 split_config.armeabi_v7a.apk (nativeRender(_JNIEnv*, _jobject*)) (BuildId: 4e44c0cde873a8afab5f08d115e78e3568d3e9d4)
#12 pc 0xa27a3 base.odex (base.0xa27a3)

Caused by java.lang.Error [Native Crash, signal 11 (SIGSEGV), code 1 (SEGV_MAPERR)]: FATAL EXCEPTION [UnityMain]; Cause: null pointer dereference

5

Much better. Submit a bug report via Unity editor so our graphics guys can look into it. It doesn’t look something we’ll be able to guess here.

6

Already feedback

7

Did you ever solve this issue?

8

[split_config.armeabi_v7a.apk!libunity.so i have this crash report for long time…i try to fix this but no where any solution.i strucked for long time

9

Also, we have observed a significant increase in the mentioned error we track through Google Play Console in the new versions of our games (current Unity version 2021.3.33f1 / Upgraded to 34f1 - no change in trend).

The error appears to be independent of the Android version, occurring both below and above Android version 8, with only minor differences in the stack traces.

This crash is negatively affecting the app vitals on Google Play.

Could you please inform us about any bug fixes or development from the Unity developer team that might address the reasons or solutions for this issue?

10

Same here! I hope to get notifications of any workaround.

11

? A/DEBUG: #01 pc 0000000000636410 /data/app/~~OjJShv4c90TIflK0kQtdUQ==/com.GSQ.XiaWorld.googleplay-NA1vgdZMVDkEllg1sgfwFg==/split_config.arm64_v8a.apk!libunity.so (offset 0x5b8e000) (BuildId: 1d81f8cfc0b608983546da177ed00abff00d1af1)
2024-05-13 10:04:58.103 23952-23952/? A/DEBUG: #02 pc 000000000060ecc0 /data/app/~~OjJShv4c90TIflK0kQtdUQ==/com.GSQ.XiaWorld.googleplay-NA1vgdZMVDkEllg1sgfwFg==/split_config.arm64_v8a.apk!libunity.so (offset 0x5b8e000) (BuildId: 1d81f8cfc0b608983546da177ed00abff00d1af1)
2024-05-13 10:04:58.103 23952-23952/? A/DEBUG: #03 pc 0000000000610a2c /data/app/~~OjJShv4c90TIflK0kQtdUQ==/com.GSQ.XiaWorld.googleplay-NA1vgdZMVDkEllg1sgfwFg==/split_config.arm64_v8a.apk!libunity.so (offset 0x5b8e000) (BuildId: 1d81f8cfc0b608983546da177ed00abff00d1af1)
2024-05-13 10:04:58.103 23952-23952/? A/DEBUG: #04 pc 0000000000628a24 /data/app/~~OjJShv4c90TIflK0kQtdUQ==/com.GSQ.XiaWorld.googleplay-NA1vgdZMVDkEllg1sgfwFg==/split_config.arm64_v8a.apk!libunity.so (offset 0x5b8e000) (BuildId: 1d81f8cfc0b608983546da177ed00abff00d1af1)
2024-05-13 10:04:58.103 23952-23952/? A/DEBUG: #05 pc 0000000000045fac /data/app/~~OjJShv4c90TIflK0kQtdUQ==/com.GSQ.XiaWorld.googleplay-NA1vgdZMVDkEllg1sgfwFg==/oat/arm64/base.odex (art_jni_trampoline+124)
2024-05-13 10:04:58.103 23952-23952/? A/DEBUG: #12 pc 0000000000b43228 /data/app/~~OjJShv4c90TIflK0kQtdUQ==/com.GSQ.XiaWorld.googleplay-NA1vgdZMVDkEllg1sgfwFg==/oat/arm64/base.vdex (com.unity3d.player.UnityPlayer.access$500)
2024-05-13 10:04:58.103 23952-23952/? A/DEBUG: #15 pc 0000000000b4288c /data/app/~~OjJShv4c90TIflK0kQtdUQ==/com.GSQ.XiaWorld.googleplay-NA1vgdZMVDkEllg1sgfwFg==/oat/arm64/base.vdex (com.unity3d.player.UnityPlayer$e$1.handleMessage+252)
2024-05-13 10:04:58.103 23952-23952/? A/DEBUG: #27 pc 0000000000b42c88 /data/app/~~OjJShv4c90TIflK0kQtdUQ==/com.GSQ.XiaWorld.googleplay-NA1vgdZMVDkEllg1sgfwFg==/oat/arm64/base.vdex (com.unity3d.player.UnityPlayer$e.run+40)