Hello, My team have created a campaign Unity Growth since 2 weeks. We want to add fund for this campaign (about 1K$) but when we try to add funds then the popup tell us to contact support. Ok we have contacted support 2 weeks ago. We received one email tell us that the finance service will be advised .
But what a bullshit. Nobody contact us after that, 2 weeks to launch a campaign. Will return to Facebook Ads if Unity does not want our money.
Hi, please provide the support ticket ID, we will notify the support agent to give an update.
Yes, it is #1462641 . It is not me directly that contact you, I am only a developer of the team.
Thanks for providing the ticket ID, the support agent has followed up on the ticket, please check.
Hello @JasmineS_Unity . We are always blocked on our ads campaign creation since 2 weeks.
We WANT to add money. Not a lot, only 1K$ . What happens ? We are not a criminal organisation. We are game developers.
Hi, thanks for following up. Your organization should be able to add budget now.
Sorry for the inconvenience. As explained in the ticket, the additional review is happening because some accounts and transactions are routinely reviewed as part of Unity’s standard due to a diligence process.
Ok I will inform our producer to try to add funds now. Thx
Ok we have manage to add fund and prepare the campaign